Guild Wars 2

Good evening!

So, I was super stoked about the tabs being on sale today! I bought as many as I could using the bank unlock feature within the bank itself.

I was looking through the store, and did not see the “You have already purchase the maximum number of this item.” message for the tabs. I thought great! I can buy a few more. I bought one more slot, and I get an error message that states “You have already unlocked the maximum number of bank tabs.”

Being that this was unknown using the interface, and having spent my gems, I am wondering if I am able to get a refund of my spent gems (480) for this account-bound item that I cannot use. I am not sure where else to file this. Thanks for any help you can provide.

Lets All Be.1596:

Good evening!

So, I was super stoked about the tabs being on sale today! I bought as many as I could using the bank unlock feature within the bank itself.

I was looking through the store, and did not see the “You have already purchase the maximum number of this item.” message for the tabs. I thought great! I can buy a few more. I bought one more slot, and I get an error message that states “You have already unlocked the maximum number of bank tabs.”

Being that this was unknown using the interface, and having spent my gems, I am wondering if I am able to get a refund of my spent gems (480) for this account-bound item that I cannot use. I am not sure where else to file this. Thanks for any help you can provide.

You can. You will need to contact CS. Top of Page – Support – Submit a Request. Make sure to choose an option from both drop-down menus to avoid an error.

Good luck.

yeah, so I reported this on Saturday morning early, have requested status updates from support and have gotten no response. Does anyone know how long it takes for them to get back to you?

Normally, they resolve stuff quickly, sometimes within an hour or three. They might have been backed up over the weekend.

If you haven’t gotten any mail at all (even the automated ones), check your spam and junkmail folders; your provider or email program might be hiding email from ANet.

If you are getting the email and 72 hours have passed without a follow-up, you can ask Gaile Gray to take a look:
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged

Thanks Illconceived! I posted on that page, and finally got a response, however it was inaccurate. They stated that I had 9 slots, when I actually have 12. I sent screenshots as evidence. Waiting on another response from support.

Lets All Be.1596:

Thanks Illconceived! I posted on that page, and finally got a response, however it was inaccurate. They stated that I had 9 slots, when I actually have 12. I sent screenshots as evidence. Waiting on another response from support.

Glad you’re making progress. Support is usually good about reacting to new information and responding appropriately. In the off-chance that they aren’t, continue to work with them — sometimes it helps to (graciously) ask to escalate the issue, since first line support sometimes won’t be familiar with the unusual. (Plus, even when they are, they sometimes don’t have the authority to do anything different from the standard script.)

If you have time, please let us know how it works out (good, bad, or ugly).