Guild Wars 2

I have been playing the game ever since the first day of the 3-day headstart. Since then ive not been able to access the Gem store or the Trading post. Not even once. Ive tried restarting and re-installing still to no effect.
Im guessing i missed out on the GW2 hat that was available as well.
Any help in sorting this would be much appreciated.

Thanks

There’s a merged thread for Trading Post stickied at the top of the Game Bugs Forum. The Dev responsible for the Trading Post is reviewing that thread.