Guild Wars 2

Hello everybody, since a few weeks I’ve been experiencing a very frustrating problem with the Black Lion Trading Company windows: ‘gem store’, ‘currency exchange’, ‘trading post’, ‘sell on trading post’ and ‘my transaction’ windows don’t work. As you can see from the screenshot attached, I only see a black window instead.
I’ve searched the Internet for people having my same problem and I’ve already tried all the solutions they suggested: I run the game as Administrator, I disabled my antivirus and firewall, I repaired the game files, I cleared temporary files, but nothing happened.
I also tried logging with my boyfriend account and there is the same problem, while if he uses my account on his computer there is no problem with the Black Lion Trading Company.
Can you help me, please?

Thank you, Valentina.

Here there are some infomation about my computer:
Windows 7 Professional Service Pack 1 64bit
Intel Core i5 CPU
750 @ 2.67GHz
8.00 GB RAM
NVIDIA GeForce GT 330
Eset Smart Security 7

As you’ve already cleared your game cache, checked the game for errors and ensured you are “Running As Administrator”, could you also check these:

1) Check for conflicting programs

• If you recently starting using any new programs like Mumble or MSI Afterburner, these programs seem to have an overlay aspect to them that interferes with the trading post’s functionality. Disabling these from running with GW2 can prevent the conflict.

2) Disable any proxy settings
(unless your internet specifically requires a proxy set to connect to the internet; e.g. dormatory, work comp, etc.)

• Check your Control Panel > Internet Options > Connection settings and make sure to disable any Proxy Setting that may be enabled there.
  Proxy Check/Disable
  In your Windows Control Panel via your Start Menu:
  • Choose to view as icons instead of as categories in the top right.
  • Open Internet Options
    • Click on the Connections tab
    • At the very bottom click on LAN Settings
      • Check/tick the Automatically Detect Settings box
      • Make sure the lower Proxy Server boxes are unchecked

3) Configure Anti-virus & Firewall
(I know you mentioned that you disabled them, but sometimes they can still cause issues based on their settings even if disabled)

• Check your Anti-virus and Firewall to make sure they are not blocking the program “awesomium_process.exe” (the trading post) from running. Can also try manually white-listing the program so it will not be restricted from accessing the internet.

Thank you so so much for the very useful answer! I indeed use a proxy, I disabled it and it finally works!

Real glad to hear that! Very happy to have helped you out.
TP issues can get pretty complicated so I’m glad it was something that you could quickly try that did the trick.

Happy gaming.