Guild Wars 2

Hi !
Whenever I try to open the BLTC tab, it gets perpetually stuck on a loading wheel. The rest of the game is still running normally, but even if I push the window off to the side to give it more time to load, it never does.
I’m running it on a MAC OS X El Capitan version 10.11.4

Any suggestions on how to fix the problem? I’d appreciate it!

I don’t know if there are Mac instructions for clearing the GW2 cache, but you can peruse the Knowledge Base article ‘Troubleshooting the Trading Post’, accessed via the ‘Support’ link above/below.

Good luck.

The BLTC is a website, using a custom browser. Like other websites and other browsers, it often helps to clear the cache. In theory, that’s supposed to happen after each update (and sometimes clears itself after restarting the game). So you can try restarting the game or learning how to manually clear the cache.

Otherwise, contact support and they can walk you through the steps.

END.7814:

Any suggestions on how to fix the problem? I’d appreciate it!

Usually, this happens when ArenaNet’s server are super busy. (Also, it could be a local internet issue, but that would normally slow down your general internet transfer speed, not just in GW2.)

I’ve had that happen hundreds of times, and I am not on a Mac. The solution is to wait it out (i.e., try again later).

Ashantara.8731:

END.7814:

Any suggestions on how to fix the problem? I’d appreciate it!

Usually, this happens when ArenaNet’s server are super busy. (Also, it could be a local internet issue, but that would normally slow down your general internet transfer speed, not just in GW2.)

I’ve had that happen hundreds of times, and I am not on a Mac. The solution is to wait it out (i.e., try again later).

It almost never happens that ANet servers are busy enough to slow down the loading of the TP. If you’ve seen it happen at all, contact support so they can help you figure out what’s causing the delays for you.

Illconceived Was Na.9781:

It almost never happens that ANet servers are busy enough to slow down the loading of the TP. If you’ve seen it happen at all, contact support so they can help you figure out what’s causing the delays for you.

I know when it’s a server issue (I ask other players) or a local issue (busy traffic in my region), thanks. Also, I am not the one who made the original post.

Ashantara.8731:

Illconceived Was Na.9781:

It almost never happens that ANet servers are busy enough to slow down the loading of the TP. If you’ve seen it happen at all, contact support so they can help you figure out what’s causing the delays for you.

I know when it’s a server issue (I ask other players) or a local issue (busy traffic in my region), thanks. Also, I am not the one who made the original post.

I replied to you because you’re posting information in a way that might steer others the wrong way.

If you continue to experience long load times for the TP, make note of the times and file a support ticket. The TP sometimes hiccups or stalls, but it shouldn’t be that noticeable — nothing worse than closing & reopening the TP window (or perhaps restarting the game to clear your cache). If you’re seeing long load times consistently, there’s something else going on.

I’m not saying that you (and others) aren’t experiencing a slow TP. I’m saying it’s very unlikely due to an issue with the part of ANet’s servers that handles TP traffic.

Thanks for the input, everyone!
I’ve tried clearing my cache, but the problem still persists. It’s been going on ever since I first downloaded the game a few days ago, and even restarting after an update doesn’t change it either.
So I’m guessing it’s something else. I’ve just never been able to get it to load at all.