Botting reports-unanswered

Botting reports-unanswered

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Posted by: Zynac the Rouge.3829

Zynac the Rouge.3829

(not sure if this is the place for this, but the code of conduct says " If you believe that using the support system did not result in a sufficient or timely response, you may post your concern in the Support section of the forums" and this is the support section… right?)

My server mates and I have been reporting a specific group of two hackers who are trying to completely ruin T9 EU matchups in WvW, and the threads about it in the WvW forum were deleted (most likely due to excessive personal attacks and naming of specific accounts etc).

We have reported the hackers for botting countless times, and emailed the videos of their hacking activities (account names included) to Anet staff, but have received no reply for almost a week.

Not sure what to do, but I can see that hackers have been banned through use of video evidence on the forums in the past so I will include that video evidence here: https://youtu.be/sa9PUqpS5EM
https://youtu.be/PsDhpN5Upss

I know everyone on the forums is convinced that Anet doesn’t care about hackers, so if you are coming to post anything along the lines of “Anet won’t listen, they never listen” then just save the time. If I was going to believe forum peeps about whether Anet cares or not, I wouldn’t be posting asking for their help.

Botting reports-unanswered

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Posted by: Pino.5209

Pino.5209

Just submit report and let it run the course through proper channel in game. It will take anet awhile to process them. If anet doesn’t care then well …. /crickets ….
Both your videos has names, it’s against forum rules to name and shame. I’d suggest removing those links.

Botting reports-unanswered

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Posted by: shadow.6174

shadow.6174

If you have submitted a ticket and got no reply for some days you can post about it in this thread: https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-1. It’s possible you will get a response about the status of your ticket in a few hours there. However, I don’t think they would usually reply to those type of reports, unless they need more info and such, but give it a try and post there.

Also yes, I would advice avoiding any naming and shaming when reporting these things on forums, it’s frowned upon as you know. Also yes, this is Support section but it’s the Bugs sub-section. It would fit better under Technical Support or any other Support sub-section.

Botting reports-unanswered

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

Unless you create a support ticket, you are very unlikely to get any reply back. And when you report player behavior, you almost certainly never get an indication of what action, if any, ANet has taken. (This is to prevent RMTs, botters, and other rule breakers from learning the precise details of what does/does not trigger specific actions.)

John Smith: “you should kill monsters, because killing monsters is awesome.”

Botting reports-unanswered

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Posted by: Zynac the Rouge.3829

Zynac the Rouge.3829

I suppose it makes sense that Anet wouldn’t specify what they have done, but I can tell that the hackers are still at large as they are on the move every single night…

If I remove the videos, I struggle to see the point of the post as there is no evidence to even ground my claims or discussion. This was kinda just a last ditch effort

Botting reports-unanswered

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Posted by: nathanlang.8976

nathanlang.8976

You can also report exploits and WvW hackers to exploits@arena.net
https://forum-en.gw2archive.eu/forum/game/gw2/Where-to-report-hackers

Botting reports-unanswered

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

I suppose it makes sense that Anet wouldn’t specify what they have done, but I can tell that the hackers are still at large as they are on the move every single night…

If I remove the videos, I struggle to see the point of the post as there is no evidence to even ground my claims or discussion. This was kinda just a last ditch effort

I was suggesting you create an official support ticket; include your evidence with that (or just email exploits@arena.net). Posting here doesn’t necessarily mean you get a reply.

John Smith: “you should kill monsters, because killing monsters is awesome.”