Bought digital deluxe, as an upgrade
You can’t add a new serial to an existing account. You effectively bought a second account. If you want to add the Deluxe items to your first, non-deluxe account, you’ll need to buy the upgrade in the gem store.
Kaerleikur @ Elonaspitze
You will need to contact the CS Team for assistance with the application of your serial key if it has now been rendered non-viable. Top/Bottom of Page – Support – Submit a Request.
As noted above, you can only upgrade an account to the DDE version by using the in-game Upgrade option.
Good luck.
Well it clearly says i can. f you want to use this code to upgrade an existing account or link to a Guild Wars account, click here: Link Account
And it says its been activiated on this account already.. so where is my
deluxe?
They mean upgrade a trial account, not an existing full account. As noted above, you will need to contact the CS Team for assistance.
Good luck.
Linking an account means connecting a GW1 account with your GW2 account.
Again, if you bought a serial code via the website or a retailer, you bought a second account. And if your first account is supposedly already a Deluxe Edition, you received the items associated with that when you first created it. Check your wardrobe if you have legacy armour in there, or create a new character – if said character gets a golem banker, you have a Deluxe Edition.
About the serial number, you’ll need to submit a ticket to CS, tell them what exactly you were trying to do and what went wrong.
Kaerleikur @ Elonaspitze