Bought digital deluxe, as an upgrade

Bought digital deluxe, as an upgrade

in Bugs: Game, Forum, Website

Posted by: johnny.5149

johnny.5149

so i bought the digital deluxe editon for 15euro, and then i apply it to this account which i wanted it to be upgraded, it says the code has already been activited on this account, which confirms for me that i should have the digital deluxe edition, but i havent recivied my items… please help ,

Frustrated player…

Bought digital deluxe, as an upgrade

in Bugs: Game, Forum, Website

Posted by: Red Queen.7915

Red Queen.7915

You can’t add a new serial to an existing account. You effectively bought a second account. If you want to add the Deluxe items to your first, non-deluxe account, you’ll need to buy the upgrade in the gem store.

PSA: The amount of small felines serves as an indicator for just how angry I am at something.

Kaerleikur @ Elonaspitze

Bought digital deluxe, as an upgrade

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You will need to contact the CS Team for assistance with the application of your serial key if it has now been rendered non-viable. Top/Bottom of Page – Support – Submit a Request.

As noted above, you can only upgrade an account to the DDE version by using the in-game Upgrade option.

Good luck.

Bought digital deluxe, as an upgrade

in Bugs: Game, Forum, Website

Posted by: johnny.5149

johnny.5149

Well it clearly says i can. f you want to use this code to upgrade an existing account or link to a Guild Wars account, click here: Link Account

And it says its been activiated on this account already.. so where is my
deluxe?

Bought digital deluxe, as an upgrade

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

They mean upgrade a trial account, not an existing full account. As noted above, you will need to contact the CS Team for assistance.

Good luck.

Bought digital deluxe, as an upgrade

in Bugs: Game, Forum, Website

Posted by: Red Queen.7915

Red Queen.7915

Linking an account means connecting a GW1 account with your GW2 account.

Again, if you bought a serial code via the website or a retailer, you bought a second account. And if your first account is supposedly already a Deluxe Edition, you received the items associated with that when you first created it. Check your wardrobe if you have legacy armour in there, or create a new character – if said character gets a golem banker, you have a Deluxe Edition.

About the serial number, you’ll need to submit a ticket to CS, tell them what exactly you were trying to do and what went wrong.

PSA: The amount of small felines serves as an indicator for just how angry I am at something.

Kaerleikur @ Elonaspitze