I’m sorry that you’re having trouble.
There are a couple of ways to deal with an event isn’t showing up at the right time for you. First, ensure that there aren’t pre-events — I’ve seen many people complain about an event not starting, without realizing that the pre-events are going on … and failing.
Assuming that’s not the issue here, get the address of the map you’re working on, using the in-game command /IP. Use that in any support tickets you file.
The other thing that sometimes happens is an event will stall on a single instance of the map, but not on others. The trick is to get to one of those other instances. None of the techniques are guaranteed, so here they are in roughly increasing likelihood of working, but also decreased convenience. They all depend on the existence of multiple instances of your map, which also isn’t guaranteed; it’s more likely at certain times.
- Join the party of someone with a different home world than you. Have them enter first and join their instance. (You can use LFG, if there is one for that map.)
- Guest (do not transfer) to a different world (recommended: choose a full one).
- If your map has a world boss, try during or after its 15-minute window; a lot of instances open & close during that time. (Doesn’t apply to Snowden, unfortunately.)
- Try at reset, when there’s an increased likelihood of multiple maps.
- Try during prime time on Saturday or Sunday, when many guilds have mission nights; several maps
- Wait for your map to be part of a 4-event daily (keeping in mind that Snowden is in the rotation for both veteran accounts and new ones, so you might not always see — check the wiki
- Wait for a server reset — that happens after every patch, sometimes more frequently. All maps reset, so there’s 100% of events starting up correctly.
tl;dr after ensuring there aren’t any relevant pre-events, try to get yourself to another instance of the map, by joining others, guesting, or waiting for a time when the map spawns extra or new instances.
Good luck and please keep us posted on your progress.
John Smith: “you should kill monsters, because killing monsters is awesome.”
