Guild Wars 2

I attempted to purchase 1 bank slot last night for 600 gems. Once I click the button to confirm the purchase, it charged me 1200 gems and gave me 2 bank slots.
Is there anyway to get the extra slot taken away and the gems returned? I submitted a bug report in game already, but no response on it.
Thanks for any help.

Has anyone else experienced this issue before?
Also, I know that I did not buy two by mistake because every time you click to purchase a new tab, it gives you a confirmation window. During the transaction in question, I only received one confirmation window.
This is clearly a bug.
And, I used my real world money to purchase these gems. This is a direct loss of money for me.

Sorry for your loss and all but its not the end of the world
I personally have not had this problem before but I am sure that some people have. It might be because of your particular server or something so it is worth to ask your guildies or some friends that are on the same server.
Try and re-post this in a couple of days and hopefully it will catch somebody’s eye.
(P.S: Do you have the receipt of your purchase? I believe it can help you get your money back. Altough you did buy gems and not the item automatically so it may take some convincing to get Arena Net to agree for a refund

I never receive a receipt for buying items from the Gem Store with gems. Does anyone?
I receive a receipt if I purchased gems via the in-game store with my credit card, but for nothing else.

And, I do not want a monetary refund. I simply want them to take away the extra bank slot, which has no items in it, and to refund me the 600 gems.

And, like I said, I did submit an in-game bug report once it happened, so AN should have all of the relevant information that they need to find out if this is a known issue or something new.

You should be able to see a history of what you purchased in the gem store. At least that is what I saw right when the game was started. I’ll check again today and if it is still there I’ll edit it here.

As promised I add this with edit: The last 10 or so purchases in the gem store are still to be seen at the right bottom side of the gem shop. Just make screenshots of it and you have your receipt and document for the support ticket.

Thanks for the reply Michael. The only issue I have with getting this to work, is that the bank slots were not actually purchased in the gem store. They were purchased from the bank window, thus do not show up on the recent gem purchases area.
Here is the response I got some AN on this issue:

“Hi there,

We are very sorry to hear you ran into this issue with your purchase. I’m afraid that we are not currently able to refund, remove, exchange, or compensate you for purchases made using this system currently regardless of the reason. I understand this may be frustrating, but we simply do not have the capabilities in place to complete such a transaction at this time. Again we apologize for any frustration this causes, and we hope that you can still continue having fun playing the game.

Please let us know if you have any other questions or concerns.

Regards;
********
Guild Wars Support Team"

And here is my response to this answer:

“As of right now, you cannot handle this issue. However, am I allowed to keep my ticket open so when the day does come that you can fix this situation, you could fix the situation then?
I would like this ticket to remain open until your team does have a way to fix this issue, and promptly fix the issue then please.
I spent real world money on the gem cards that I added to my account. Each card was for 1200 credits and cost $15. This bug is indeed an issue that has cost my $7.50 of real world money. This isn’t a convenience issue. This is an issue of money being taken away from me without the power to get reimbursed, through no fault of my own.
I am willing to wait.
Is this an option?”

I will update this post when/if I get any further response from AN support.

And here is AN’s newest response:

“Greetings J*****,

I’m afraid it would not be possible to leave your ticket open until such a time that a refund might be possible actually happens. But we’re working to expand our system to allow individual item/character restorations as quickly as possible. When that happens, it would be posted at the main site (https://www.guildwars2.com/en/) and forums (http://forum.guildwars2.com/). Although we wouldn’t be able to guarantee that we’d be able to retroactively assist with any incidents that occur before it’s available, you’re welcome to contact us at that time so we can investigate the possibility of a restoration.

If you have any other issues or questions, please let us know.

Regards,
GM *******
Guild Wars Support Team"

I do plan on keeping these records, and once I see that the CS is able to restore accounts, I will be re-opening this ticket. When that happens, I will post the results on this thread. Could be a good way to see how their new system will work with regard to existing issues.