Can't Play More Than Ten Minutes
Sending a report doesn’t help you personally; it’s more for bug reporting. You need to click show details to see why it’s crashing, then you can either post it here on the support forums or skip straight to contacting support with the report.
Thanks, I’ll do that.
I know the following contains a lot of details, but I don’t want to overlook anything.
(edited by Shogun.8046)
Here are the latest crash details:
—> Crash <—
OOM: Heap, bytes=2076876,
App: Gw2.exe
Pid: 6116
Cmdline:
BaseAddr: 00320000
ProgramId: 101
Build: 80778
When: 2017-08-11T06:28:32Z 2017-08-11T14:28:32+08:00
Uptime: 0 days 0:27:05
Flags: 0
—> System <—
Name: JOHN-PC
IpAddr: 192.168.1.4
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (32 bit)
—> System Memory <—
Physical: 253MB/ 3017MB 8%
Paged: 2580MB/ 6034MB 42%
Virtual: 65MB/ 2047MB 3%
Load: 91%
CommitTotal: 3453MB
CommitLimit: 6034MB
CommitPeak: 3523MB
SystemCache: 354MB
HandleCount: 33610
ProcessCount: 84
ThreadCount: 1181
—> Process Memory <—
Private: 1459MB
WorkingSet: 1380MB
PeakWorkingSet: 1397MB
PageFaults: 3732291
cont’d
- Memory Category Usage (Inclusive) <—*
[Category] [Size(MB)] [Count]
Root 858.03 1051296
Programmer Data 408.82 362127
Art Assets 331.07 15287
VRAM 316.11 14945
Game 171.46 137762
Anim Import Packfile 150.28 280
Anim Import Models 150.28 280
Content 124.88 48343
Engine 124.40 178021
Character Models 86.87 2467
Collections 85.65 6318
Dictionary 84.02 1679
Map Assets 83.33 10557
Uncategorized 81.88 624243
Gr 79.96 105982
Prop Models 75.45 5901
VRAM – Gr Postproc 74.51 18
Prop Packfile 73.43 358
Character Packfile 45.05 128
Gr Umbra 44.55 1055
Composite Models 41.38 546
VRAM – Prop Geo 41.04 114
VRAM – UI Textures 36.62 721
Text 36.43 6424
cont’d
- Memory Category Usage (Exclusive) <—*
[Category] [Size(MB)] [Count]
Anim Import Packfile 150.28 280
Content 124.88 48343
Dictionary 84.02 1679
Uncategorized 81.88 624243
VRAM – Gr Postproc 74.51 18
Prop Packfile 73.43 358
Character Packfile 45.05 128
Gr Umbra 44.55 1055
VRAM – Prop Geo 41.04 114
VRAM – UI Textures 36.62 721
Text 36.43 6424
Composite Tex Pool 33.80 130
VRAM – DirectX Geo Buffers 30.56 1520
VRAM – Prop Tex 26.40 1069
Collide Havok 17.05 40568
VRAM – DDI Shader 13.63 10413
Archive 12.99 38
Collide 12.88 8296
VRAM – Character Tex 12.25 363
Gr Cloud 11.59 15229
VRAM – World Map Tex 11.56 47
Audio 10.61 1561
VRAM – Map Env Tex 10.24 22
Model Granny 9.79 13427
cont’d
- DllList <—*
C:\Program Files\Guild Wars 2\Gw2.exe
C:\Windows\SYSTEM32\ntdll.dll
C:\Program Files\AVAST Software\Avast\aswhookx.dll
C:\Windows\system32\kernel32.dll
C:\Windows\system32\KERNELBASE.dll
C:\Windows\system32\USER32.dll
C:\Windows\system32\GDI32.dll
C:\Windows\system32\LPK.dll
C:\Windows\system32\USP10.dll
C:\Windows\system32\msvcrt.dll
C:\Windows\system32\ADVAPI32.dll
C:\Windows\SYSTEM32\sechost.dll
C:\Windows\system32\RPCRT4.dll
C:\Windows\system32\VERSION.dll
C:\Windows\system32\WS2_32.dll
C:\Windows\system32\NSI.dll
C:\Windows\system32\WTSAPI32.dll
C:\Windows\system32\WINMM.dll
C:\Windows\system32\WINTRUST.dll
C:\Windows\system32\CRYPT32.dll
C:\Windows\system32\MSASN1.dll
C:\Windows\system32\ole32.dll
C:\Windows\system32\OLEAUT32.dll
C:\Windows\system32\SHELL32.dll
C:\Windows\system32\SHLWAPI.dll
C:\Windows\system32\MSACM32.dll
C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23807_none_5c02a265a011fb02\gdiplus.dll
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
C:\Windows\system32\PSAPI.DLL
C:\Windows\system32\MSIMG32.dll
C:\Windows\system32\Secur32.dll
C:\Windows\system32\SSPICLI.DLL
C:\Windows\system32\IMM32.DLL
C:\Windows\system32\MSCTF.dll
C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
C:\Windows\system32\cryptbase.dll
C:\Windows\system32\dbghelp.dll
C:\Windows\system32\profapi.dll
C:\Windows\system32\uxtheme.dll
C:\Windows\system32\CLBCatQ.DLL
C:\Windows\system32\samcli.dll
C:\Windows\system32\SAMLIB.dll
C:\Windows\system32\netutils.dll
C:\Windows\system32\ntmarta.dll
C:\Windows\system32\WLDAP32.dll
C:\Windows\system32\dwmapi.dll
C:\Windows\system32\NLAapi.dll
C:\Windows\system32\napinsp.dll
C:\Windows\system32\pnrpnsp.dll
C:\Windows\System32\mswsock.dll
C:\Windows\system32\DNSAPI.dll
C:\Windows\System32\winrnr.dll
C:\Program Files\Bonjour\mdnsNSP.dll
C:\Windows\system32\Iphlpapi.DLL
C:\Windows\system32\WINNSI.DLL
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
C:\Windows\system32\WindowsCodecs.dll
C:\Program Files\WordWeb\WHook.dll
C:\Windows\system32\OLEACC.dll
C:\Windows\System32\fwpuclnt.dll
C:\Windows\system32\rasadhlp.dll
C:\Windows\System32\wship6.dll
C:\Windows\System32\wshtcpip.dll
C:\Program Files\Guild Wars 2\bin\CoherentUI.dll
C:\Windows\system32\d3d9.dll
C:\Windows\system32\d3d8thk.dll
C:\Windows\system32\CRYPTSP.dll
C:\Windows\system32\rsaenh.dll
C:\Windows\system32\imagehlp.dll
C:\Windows\system32\ncrypt.dll
C:\Windows\system32\bcrypt.dll
C:\Windows\system32\bcryptprimitives.dll
C:\Windows\system32\USERENV.dll
C:\Windows\system32\GPAPI.dll
C:\Windows\system32\cryptnet.dll
C:\Windows\system32\SensApi.dll
C:\Windows\system32\apphelp.dll
C:\Windows\system32\igdumd32.dll
C:\Windows\system32\SETUPAPI.dll
C:\Windows\system32\CFGMGR32.dll
C:\Windows\system32\DEVOBJ.dll
C:\Windows\system32\POWRPROF.dll
C:\Windows\system32\RpcRtRemote.dll
C:\Windows\system32\winbrand.dll
C:\Windows\system32\dsound.dll
C:\Windows\system32\WINSTA.dll
C:\Windows\System32\MMDevApi.dll
C:\Windows\System32\PROPSYS.dll
C:\Windows\system32\wdmaud.drv
C:\Windows\system32\ksuser.dll
C:\Windows\system32\AVRT.dll
C:\Windows\system32\AUDIOSES.DLL
C:\Windows\system32\msacm32.drv
C:\Windows\system32\midimap.dll
C:\Windows\system32\mscms.dll
C:\Windows\system32\icm32.dll
cont’d
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]
- ClientContextThreadProc Thread 0×654 <—*
- Trace <—*
Pc:0043707d Fr:05bef798 Rt:00df0aa4 Arg:00000000 00000000 00000000 00000000
Pc:00df0aa4 Fr:05bef9d8 Rt:00df16bb Arg:00000000 04fb0050 0000007d 00000008
Pc:00df16bb Fr:05befa10 Rt:00de8eee Arg:00000008 0000007d 00438609 00000814
Pc:00de8eee Fr:05befa64 Rt:007a18cd Arg:3e000000 3de475e9 05befaf4 05324028
Pc:007a18cd Fr:05befa98 Rt:007a433f Arg:3de475e9 005c9f07 04fb0b40 04fb0f90
Pc:007a433f Fr:05befb40 Rt:005c814b Arg:04fb0b40 00000002 00000002 00000010
Pc:005c814b Fr:05befba0 Rt:005c95d2 Arg:0daf47ef 01d3126b ea6e2bf9 037eea30
Pc:005c95d2 Fr:05befbe0 Rt:005c96ae Arg:037eea30 00438740 005c7ac6 004387a0
Pc:005c96ae Fr:05befc04 Rt:0058af44 Arg:037eea30 ea6e2c59 00000000 00000000
Pc:0058af44 Fr:05befc40 Rt:767def8c Arg:038b9dc8 05befc8c 76f9367a 038b9dc8
Pc:767def8c Fr:05befc4c Rt:76f9367a Arg:038b9dc8 72ac7ab8 00000000 00000000
Pc:76f9367a Fr:05befc8c Rt:76f9364d Arg:0058aeed 038b9dc8 00000000 00000000
Pc:76f9364d Fr:05befca4 Rt:00000000 Arg:0058aeed 038b9dc8 00000000 00000000
- Thread registers <—*
eax=05bef310 ebx=05bef754 ecx=014a68c8 edx=05bef754 esi=767cf36a edi=00000000
eip=0043707d esp=05bef734 ebp=05bef798
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
eax-32 05BEF2F0 41200000 43360000 43ba0000 00000000
eax-16 05BEF300 00000001 05bef360 74ed845d 05bef310
eax 0 05BEF310 80000003 00000000 00000000 74ed845d
eax16 05BEF320 00000000 3e6875ac 05bef370 00000000
eax+32 05BEF330 038b1370 05bef450 40fa0500 c96190d9
eax+48 05BEF340 42a80000 71110000 42840000 429c0000
ebx-32 05BEF734 00437082 014a68c8 00000000 00000000
ebx-16 05BEF744 60bbba40 05bef7cc 60bbba80 00000006
ebx 0 05BEF754 70616548 7962202c 3d736574 36373032
ebx16 05BEF764 00363738 00000000 0000370a 0000370a
ebx+32 05BEF774 05bef79c 00536ae5 00000000 05bef7c8
ebx+48 05BEF784 05bef798 05bef7cc 05bef7c8 00000000
ecx-32 014A68A8 203c2073 5f58414d 4f4c4c41 00000043
ecx-16 014A68B8 70616548 7962202c 3d736574 00007525
ecx 0 014A68C8 4c554e28 0000294c 00727470 69736976
ecx16 014A68D8 00726f74 64697567 203d2120 5f4d454d
ecx+32 014A68E8 45544143 59524f47 564e495f 44494c41
ecx+48 014A68F8 20262620 64697567 6d203c20 6165685f
edx-32 05BEF734 00437082 014a68c8 00000000 00000000
edx-16 05BEF744 60bbba40 05bef7cc 60bbba80 00000006
edx 0 05BEF754 70616548 7962202c 3d736574 36373032
edx16 05BEF764 00363738 00000000 0000370a 0000370a
edx+32 05BEF774 05bef79c 00536ae5 00000000 05bef7c8
edx+48 05BEF784 05bef798 05bef7cc 05bef7c8 00000000
esi-32 767CF348 90909090 9825ff90 9076791d 90909090
esi-16 767CF358 909005eb ff909090 791c0c25 90909076
esi 0 767CF368 ff8b9090 5dec8b55 909005eb ff909090
esi16 767CF378 791db025 90909076 186a9090 7cf42068
esi+32 767CF388 daa2e876 4d830000 35ffffe4 76857010
esi+48 767CF398 13a015ff f6337679 33fc7589 7d8947ff
cont’d
- Code <—*
0043705D 6a4050e8 1b35ffff 83c4108d 55bc85f6 j@P..5……U…
0043706D 8d4b05b8 c8684a01 0f45c653 ff751450 .K…hJ..E.S.u.P
0043707D e8ce8e00 008bcbff 15343da7 018b7518 ………4=…u.
0043708D 8b4db866 89700188 0883feff 74083b35 .M.f.p……t.;5
0043709D 4841a701 72146888 050000ba 20684a01 HA..r.h….. hJ.
004370AD b9dc684a 01e8698d 00008b0c b5483da7 ..hJ..i……H=.
- Stack <—*
05BEF734 00437082 014a68c8 00000000 00000000 .pC..hJ………
05BEF744 60bbba40 05bef7cc 60bbba80 00000006..`.......`.... 05BEF754 70616548 7962202c 3d736574 36373032 Heap, bytes=2076 05BEF764 00363738 00000000 0000370a 0000370a 876......7...7.. 05BEF774 05bef79c 00536ae5 00000000 05bef7c8 .....jS......... 05BEF784 05bef798 05bef7cc 05bef7c8 00000000 ................ 05BEF794 ea6e2781 05bef9d8 00df0aa4 00000000 .'n............. 05BEF7A4 00000000 00000000 00000000 00000068 ............h... 05BEF7B4 00000001 00000000 0daf9610 60bbba40 ..............`
05BEF7C4 c3e4c399 001fb0cc 01003809 393d0000 ………8….=9
05BEF7D4 04002831 76f82bff 76f82a9a 00000080 1(….v..v….
05BEF7E4 014a39ec 022d6ea0 022d01f4 0000005c .9J..n-…-.\…
05BEF7F4 022d01ac 00000000 60ba2ae0 022d6b90 ..-…….`.k-.
05BEF804 022d6cd0 3bf77dc0 022d7398 022d0000 .l-..}.;.s-…-.
05BEF814 05bef7a8 bcc91526 05befbd0 76f4e195 ….&……….v
05BEF824 01ea9a24 fffffffe 76f82bff 76f82a9a $……...v..v
05BEF834 00000048 00000000 00000010 00000000 H……………
05BEF844 000000a0 022ddc30 05bef8b8 00436b22 ….0.-….."kC.
05BEF854 022d0000 00000000 00000094 004370dc ..-……….pC.
05BEF864 5ce32598 00000006 004370eb 00000006 .%.\…..pC…..
05BEF874 00000000 0007d904 76f4e195 01ea9a24 ………..v$…
05BEF884 fffffffe 76f82bff 76f82a9a 00000002 …..+.v..v….
05BEF894 00000000 00000068 00008178 76f7517c ….h...×...|Q.v
05BEF8A4 508d2bfc 05bef960 001f0003 00000000 .+.P`………..
05BEF8B4 00000000 00000000 41f48fb7 00000001 ………..A….
05BEF8C4 00000000 508d2c14 00000291 038bc298 …..,.P……..
05BEF8D4 05bef960 5ce32598 00000008 00000008 `….%.\……..
05BEF8E4 008446fd 00000008 5ce32598 5ce32584 .F…….%.\.%.\
05BEF8F4 05bef978 00eae672 5ce32560 41f48fb7 x…r…`%.\…A
05BEF904 05befbd0 508dc3e8 ffffffff 05bef950 …….P….P…
05BEF914 74ed781e 05bef960 001f0003 01aa77b0 .×.t`……..w..
05BEF924 05bef974 05bef968 005605a3 023c8b78 t…h…..V.×.<.
05BEF934 0000e832 023c8cc8 0000e833 4bdbc014 2…..<.3……K
05BEF944 4bdbc014 023c8cc8 00000001 023c8b78 …K..<.....×.<.
05BEF954 0000e832 023c8cc8 0000e833 76f75f4c 2…..<.3…L_.v
05BEF964 74ed74fb 000000e8 00000001 00000000 .t.t…………
05BEF974 05bef9a0 00435b07 000000e8 00000001 …..[C………
05BEF984 00000000 fffffffe 00560a10 56d08f80 ……….V….V
05BEF994 00000005 00000000 038a9488 05bef9b4 …………….
05BEF9A4 00df4602 527e3110 3bf6a270 00000000 .F…1~Rp..;….
05BEF9B4 05bef9d8 00df0bb3 00000000 56d08f80 ……………V
05BEF9C4 0007d904 05bef9dc 0043543f 05bef9d4 ……..?TC…..
05BEF9D4 ea6e29c1 05befa10 00df16bb 00000000 .)n………….
05BEF9E4 04fb0050 0000007d 00000008 01d0a480 P…}………..
05BEF9F4 01d3126b 0daf9610 527e5dc0 00000000 k……..]~R….
05BEFA04 00002710 00000000 0ade4c80 05befa64 .’…….L..d…
05BEFA14 00de8eee 00000008 0000007d 00438609 ……..}…..C.
05BEFA24 00000814 004746e0 0c009530 00000028 …..FG.0…(…
05BEFA34 3e8593e0 05befa6c 00472d61 3e8593e0 …>l…a-G….>
05BEFA44 00000028 01566e60 0000007d 00445ffa (…`nV.}…._D.
05BEFA54 00000010 00468fa1 04fb0050 00000008 ……F.P…….
05BEFA64 05befa98 007a18cd 3e000000 3de475e9 ……z….>.u.=
05BEFA74 05befaf4 05324028 04fb0b84 3e000000 ….(2........> 05BEFA84 3de475e9 3de475e9 3de475e9 3e000000 .u.=.u.=.u.=...> 05BEFA94 3e000000 05befb40 007a433f 3de475e9 ...>…?Cz..u.=
05BEFAA4 005c9f07 04fb0b40 04fb0f90 00000001 ..\............ 05BEFAB4 00000002 00000002 00000010 05befad4 ................ 05BEFAC4 05befae0 04fb0f90 00000002 05324038 ............82.
05BEFAD4 00000000 05befb8c 0000000c 00000000 …………….
05BEFAE4 04fb0b84 00000001 04fb0b40 002acfa7 …….......*. 05BEFAF4 05324034 04fb0b7d 00000000 05befb00 42.}………..
05BEFB04 05befb01 00000001 04fb0e90 04fb0e7d …………}…
05BEFB14 00000027 00000000 04fb0b40 00000023 ’…….@…#…
05BEFB24 00000092 00000001 00000077 00000092 ……..w…….
cont’d
- Error Logs <—*
ightning ran out of space for new bolts.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×102e10
Texture missing mip chain: 0×0f7d63
Texture missing mip chain: 0×0f7d64
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Debug token ‘0×000266FA’: Lightning ran out of space for new bolts.
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Debug token ‘0×000F1059’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×102e10
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
- DirectX Device Info <—*
VendorId = 0×8086
DeviceId = 0×0126
Version = 9.17.0010.4229
Description = Intel® HD Graphics 3000
Compat = 0×00000040
VidMem = 1316 MB
It’s running out of memory. Your OS is 32-bit, so GW2 is limited to a smaller amount of memory and is also far more susceptible to memory fragmentation.
If your hardware supports 64-bit, you may be able to freely upgrade to the 64-bit version of Windows 7 with your existing key. You can also still upgrade to Windows 10 for free by using your Windows 7 key or through the assistive upgrade.
If you’re not capable of upgrading, you can try to minimize the problem by lowering your memory usage. You’ll need to close down any other processes that are wasting memory and lower GW2’s settings, the biggest being the model limit and quality, which should be lowest. To reduce memory fragmentation, restart the game after changing maps, after an hour of play, and after events like world bosses with a lot of people.
As of PoF, 32-bit is no longer supported and this is why. HoT and PoF use far more memory than the original core game.
Great answer! Thank you. I needed an excuse to by a new computer. Gaming computer here I come…