Can't buy gems

Can't buy gems

in Bugs: Game, Forum, Website

Posted by: Baleezus.7635

Baleezus.7635

Hey!
As the title says – I can’t buy gems with Paypal or Credit card.
Exact error message: Unfortunately an error has occured. Please try again later.
I googled it and I don’t have any helpful tips.

I don’t use VPN, I did not change my country or even the language of the interface.
Tried to relog several times. First attempt was ~45min ago.
Turned off Raptr/Gaming Evolved, nothing changed.

Can't buy gems

in Bugs: Game, Forum, Website

Posted by: NoOnions.5073

NoOnions.5073

I have the same issue tonight as well, so annoying.

Can't buy gems

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

Ester Sauter

GW2 QA Lead

Please enter a support ticket, that is the fastest way for you to contact someone who can assist.

Can't buy gems

in Bugs: Game, Forum, Website

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

Please enter a support ticket, that is the fastest way for you to contact someone who can assist.

https://help.guildwars2.com/anonymous_requests/new

(To save time, there’s the link to starting a ticket.)

John Smith: “you should kill monsters, because killing monsters is awesome.”

Can't buy gems

in Bugs: Game, Forum, Website

Posted by: Baleezus.7635

Baleezus.7635

I found the solution: when I put a number into the Address field (when the game asks my name, address, apt/suite, phone number, etc), I got the error.
If I did not write number, the purchase went through.

I’ve contacted support about this bug.