Guild Wars 2

Hi,

I am not able to buy gems since i came back after a long break. I got the message “Unfortunately, an error has occurred. Please try again later.” I sent 3 or 4 tickets but i didn’t get any feed back. So here i am.
I used two different credit cards, they both didn’t work. I asked someone in the house to try to buy with her account, they both didn’t work. I ordered things on internet with these cards without any problem.

Can i get some help with my problem ?

Thanks in advance.

You should close any duplicate tickets sent to the Billing CS Team, as that only slows down the response by sending you back to the end of the queue.

If you have no response after 72 hours, you can post the Ticket number from the original ticket’s automated response in the Sticky in Account Support, ‘Tickets for Review’.

Good luck.