Guild Wars 2

The Guild Wars 2 main website allows me to log in and view my account details, but when I go to place a ticket the site prompts me to login, and does not recognize that I already just logged in. To make matters worse, there’s no section to actually log in on the submit ticket screen; there’s a “Trouble logging in” reset password button, but that’s it. I had to submit an anonymous support ticket because of this issue, and I still have not heard back in almost 24 hours.

Until very, very recently, one could only submit an ‘anonymous’ ticket. It’s even an option in the ‘new’ support site, if you can’t log in or don’t want to. It has no affect on whether you receive a response.

If you already received the near-immediate automated response, the CS Team has 72 hours to respond.

If you have not received the automated response, check the Sticky, ‘FAQ’ in the Account Support sub-forum.

Good luck.