Guild Wars 2

Hi there. I was wondering if someone could help me. You see, I stopped playing Guild Wars 2 for a couple months and only recently started up again. I can access most of my characters just fine, like always, but there is one character that will not load up.

This character was in the Labyrinthine Cliffs the last time I played him, and every time I try to start him up, the game crashes. Since none of my other characters are affected, I can only assume this is due to a bug with the area. Can anyone help me get my Sylvari Warrior back?

Sorry for Double Post, minor update.

I’ve taken one of my other characters into Lion’s Arch, and the game crashes. That’s two of my characters that I’ve lost to this… whatever it is. This time, I’ve included the error report. I’m beginning to think that this is a problem with my machine, rather than with the game server itself. I’ve tried uninstalling the program and reinstalling it, to no avail.

—> Crash <—
Fatal Error: Fatal disk-error (1117) on read,
App: Gw2.exe
Pid: 7968
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 25625
When: 2013-11-10T18:42:30Z 2013-11-10T12:42:30-06:00
Uptime: 0 days 0:06:42
Flags: 0

—> System <—
Name: JOSHUA-PC
IpAddr: 192.168.1.113 192.168.2.121
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 2949MB/ 6038MB 48%
Paged: 8061MB/12074MB 66%
Virtual: 2475MB/ 4095MB 60%
Load: 51%
CommitTotal: 4012MB
CommitLimit: 12074MB
CommitPeak: 4175MB
SystemCache: 2822MB
HandleCount: 30506
ProcessCount: 85
ThreadCount: 1124

—> Process Memory <—
Private: 1052MB
WorkingSet: 539MB
PeakWorkingSet: 539MB
PageFaults: 484028

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ThreadPoolFile01 Thread 0×2600 <—

—> Trace <—
Pc:00d3ac77 Fr:3abefddc Rt:006e8995 Arg:013a6cb8 0000020e 013a6d0c 0000045d
Pc:006e8995 Fr:3abefe14 Rt:006e9bcf Arg:03d53310 03d53290 0f49c5a0 03d52080
Pc:006e9bcf Fr:3abefe2c Rt:006e9e79 Arg:0000045d 00000000 3abefe58 006ecab0
Pc:006e9e79 Fr:3abefe3c Rt:006ecab0 Arg:0f49c5a0 00000000 03d52080 00000000
Pc:006ecab0 Fr:3abefe58 Rt:006eb326 Arg:0f49c5a0 00000000 03d52080 03d520c0
Pc:006eb326 Fr:3abeff00 Rt:006eb411 Arg:03d53290 000003e8 3abeff28 03d520c0
Pc:006eb411 Fr:3abeff20 Rt:006eb475 Arg:00000000 00000000 03d53110 006eaa6f
Pc:006eb475 Fr:3abeff44 Rt:0095c41d Arg:03d53110 19866d7c 00000000 036b6bf8
Pc:0095c41d Fr:3abeff7c Rt:0095c4c5 Arg:00000000 3abeff94 751f336a 036b6bf8
Pc:0095c4c5 Fr:3abeff88 Rt:751f336a Arg:036b6bf8 3abeffd4 77719f72 036b6bf8
Pc:751f336a Fr:3abeff94 Rt:77719f72 Arg:036b6bf8 491dacbd 00000000 00000000
Pc:77719f72 Fr:3abeffd4 Rt:77719f45 Arg:0095c443 036b6bf8 00000000 00000000
Pc:77719f45 Fr:3abeffec Rt:00000000 Arg:0095c443 036b6bf8 00000000 00000000

—> Thread registers <—
eax=3abef8ac ebx=00000000 ecx=00000000 edx=00000040 esi=00000000 edi=00000003
eip=00d3ac77 esp=3abefcc0 ebp=3abefddc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 3ABEF88C 7770fb16 006f06a5 00000000 3abef8fc
eax-16 3ABEF89C 7519c40d 3abef8fc 7519c41f 3abef8ac
eax 0 3ABEF8AC 80000003 00000000 00000000 7519c41f
eax16 3ABEF8BC 00000002 00000002 0fae44f0 00000280
eax+32 3ABEF8CC 0000002e 00000040 3abefc30 3abef9b0
eax+48 3ABEF8DC 3abef900 009601cf 3abef9b0 00000000

—> Code <—
00D3AC57 95de99ff 8b450c6a 0050568d 95fcfeff …..E.j.PV…..
00D3AC67 ffb90300 0000c785 f8feffff 00000000 …………….
00D3AC77 e8445c9b ff8b4dfc 33cd5ee8 d2ebc1ff .D\…M.3.^…..
00D3AC87 8be55dc3 cccccccc cc535657 b9e0817e ..]……SVW…~
00D3AC97 01e8a3c6 9aff8b1d b0626e01 8b3da862 ………bn..=.b
00D3ACA7 6e0133c0 b9e0817e 01a3a862 6e01a3ac n.3….~…bn…

—> Stack <—
3ABEFCC0 00d3ac7c 013a6cb8 0000020e 00000000 |….l:………
3ABEFCD0 013a6d5c 00000000 61746146 6964206c \m:…..Fatal di
3ABEFCE0 652d6b73 726f7272 31312820 20293731 sk-error (1117)
3ABEFCF0 72206e6f 00646165 03d53a00 0ddb0d20 on read..:.. …
3ABEFD00 00000000 00000000 0ddb0d20 3abefd24 …….. …$..:
3ABEFD10 006ea2f9 000011e4 00000000 03d53a00 ..n……….:..
3ABEFD20 0ddb0d20 3abefd48 006e980d 00000103 …H..:..n…..
3ABEFD30 0f49c5a0 00001334 3abefd6c 7771624f ..I.4…l..:Obqw
3ABEFD40 77716254 491dae05 00001334 0f49c5a0 Tbqw…I4…..I.
3ABEFD50 00000103 3abefd44 01785ac8 3abefdb0 ….D..:.Zx….:
3ABEFD60 777571f5 04d39db1 fffffffe 3abefd7c .quw……..|..:
3ABEFD70 751c778a 000003e5 0f49c5a0 3abefdc0 .w.u……I….:
3ABEFD80 7519dd9f 7519dda6 19989fab 00000000 …u…u……..
3ABEFD90 00001334 03d53290 a7ae5e00 00000002 4….2…^……
3ABEFDA0 00000000 00000000 3abefd88 776ff9d9 ………..:..ow
3ABEFDB0 3abefdf8 751c6ff0 563aea73 fffffffe …:.o.us.:V….
3ABEFDC0 7519dda6 751f3ec7 00001334 0405df98 …u.>.u4…….
3ABEFDD0 00010000 00000000 19866fdc 3abefe14 ………o…..:
3ABEFDE0 006e8995 013a6cb8 0000020e 013a6d0c ..n..l:……m:.
3ABEFDF0 0000045d 013a6d5c 00000002 013a6c50 ]…\m:…..Pl:.
3ABEFE00 013a6d5c 0000045d 03d53310 03d53290 \m:.]….3…2..
3ABEFE10 0f49c5a0 3abefe2c 006e9bcf 03d53310 ..I.,..:..n..3..
3ABEFE20 03d53290 0f49c5a0 03d52080 3abefe3c .2….I.. ..<..:
3ABEFE30 006e9e79 0000045d 00000000 3abefe58 y.n.]…….X..:
3ABEFE40 006ecab0 0f49c5a0 00000000 03d52080 ..n…I…… ..
3ABEFE50 00000000 03d53110 3abeff00 006eb326 …..1…..:&.n.
3ABEFE60 0f49c5a0 00000000 03d52080 03d520c0 ..I…… … ..
3ABEFE70 03d53110 0001014c 00000000 0165c5f8 .1..L………e.
3ABEFE80 0166b33a 3abefe98 751c7c96 00000000 :.f….:.|.u….
3ABEFE90 00000000 776ffdb0 3abefee8 7519f380 ……ow…:…u
3ABEFEA0 3abefeb0 3abefedc 3abeff00 036b6bf8 …:…:…:.kk.
3ABEFEB0 00000000 00026161 00001000 0017962b ….aa……+…
3ABEFEC0 00000001 001be9fe 00010000 00010000 …………….
3ABEFED0 776ffad2 7519b955 ffffffff 3abeff24 ..owU..u….$..:
3ABEFEE0 00000000 3abeff2c 00001000 00000104 ….,..:……..
3ABEFEF0 7519b8d9 00000000 0f49c5a0 00000000 …u……I…..
3ABEFF00 3abeff20 006eb411 03d53290 000003e8 ..:..n..2……
3ABEFF10 3abeff28 03d520c0 03d52080 036b6bf8 (..:. … …kk.
3ABEFF20 3abeff44 006eb475 00000000 00000000 D..:u.n………
3ABEFF30 03d53110 006eaa6f 00000000 036b6bf8 .1..o.n……kk.
3ABEFF40 00000000 3abeff7c 0095c41d 03d53110 ….|..:…..1..
3ABEFF50 19866d7c 00000000 036b6bf8 036b6bf8 |m…….kk..kk.
3ABEFF60 80000003 3abeff50 3abef2f4 3abeffc4 ….P..:…:…:
3ABEFF70 0095c580 225f62e0 00000000 3abeff88 …..b_"…….:
3ABEFF80 0095c4c5 00000000 3abeff94 751f336a ………..:j3.u
3ABEFF90 036b6bf8 3abeffd4 77719f72 036b6bf8 .kk….:r.qw.kk.
3ABEFFA0 491dacbd 00000000 00000000 036b6bf8 …I………kk.
3ABEFFB0 80000003 752176c7 752176c7 3abeffa0 …..v!u.v!u…:
3ABEFFC0 3abef2f8 ffffffff 777571f5 04d39639 …:…..quw9…
3ABEFFD0 00000000 3abeffec 77719f45 0095c443 …….:E.qwC…
3ABEFFE0 036b6bf8 00000000 00000000 00000000 .kk………….
3ABEFFF0 00000000 0095c443 036b6bf8 00000000 ….C….kk…..

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
Content is referencing a propID that doesn’t exist propId=‘1604462206305468939’
Content is referencing a propID that doesn’t exist propId=‘1438296409473293886’
Content is referencing a propID that doesn’t exist propId=‘1593715318635634200’
Content is referencing a propID that doesn’t exist propId=‘1593721941475204624’
Content is referencing a propID that doesn’t exist propId=‘1593706861845028365’
Content is referencing a propID that doesn’t exist propId=‘1593729157020261900’
Content is referencing a propID that doesn’t exist propId=‘1388489600850330626’
Content is referencing a propID that doesn’t exist propId=‘1630462564060135947’
Content is referencing a propID that doesn’t exist propId=‘1668688380430418446’
Content is referencing a propID that doesn’t exist propId=‘1674316632897389067’
Content is referencing a propID that doesn’t exist propId=‘1668688702552965647’
Content is referencing a propID that doesn’t exist propId=‘1600441429721645591’
Content is referencing a propID that doesn’t exist propId=‘1600446046811488827’
Map load hang on STATE_MODELS_STREAM detected: MapId: 50, Position: (-725.051758, 440.735138, -1087.363037), Completion: 0.000000
Map load hang on STATE_MAP_ASSET_STREAM detected: MapId: 50, Position: (-725.051758, 440.735138, -1087.363037), Completion: 0.904762
Disk read failed with error 1117 (incomplete): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
Disk read failed (1117): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’

—> DirectX Device Info <—
VendorId = 0×8086
DeviceId = 0×0116
Version = 9.17.0010.3223
Description = Intel® HD Graphics 3000
Compat = 0×00000040
VidMem = 1696 MB

First:

• Close your game completely.
• Ensure your game is set to Run As Administrator in the game executable or your game shortcut’s Properties > Compatibility tab.
• Ensure the ‘Read Only’ attribute is not set in the right-click > Properties for Gw2.exe, Gw2.tmp and Gw2.dat files in the installation directory.
• Then re-launch and see if the issue persists.

If the issue persists:
Check the game for errors and repair it

• Close your game completely.
• Next, make a copy of your Gw2 game shortcut and rename it “GW2 Repair” or to something that you will recognize it for being only for running a repair on your GW2 installation.
• Now, right-click this “Gw2 Repair” shortcut and click on “Properties”.
• On the “Shortcut” tab look in the “Target:” field, you should see:
  “C:\Program Files (x86)\Guild Wars 2” or wherever you have Guild Wars 2 installed.
• After the closing quotation marks in this line put a space and then add -repair
  It will look like this but with your GW2 install location:
  “C:\Program Files (x86)\Guild Wars 2” -repair
• Hit OK after making this change.
• Run this repair shortcut. Your game will run through a repair cycle and fix any damaged files it finds.
• After it runs through, start the game using the normal GW2 game shortcut (not the repair shortcut) and see if your characters can load up properly.

If the issue still persists:
Delete the local.dat file
Try this as a last resort option to fix this issue. Deleting this file will also cause you to lose your saved game settings (graphics, stored login data, etc.) but may fix the problem. If you rely on your stored login info to log in, make sure you can recall what your login info is as the stored login info is also cleared.

The quickest way to do this is to:

• Ensure your game is completely closed.
• Hold your Windows Key and press ‘F’ to open your Windows Search.
• Search for “Local.dat”. 2 files will be found.
• Ignore the “Local.dat” file that is in the game installation folder.
• Delete the “Local.dat” file that resides at:
  “C:\Users\YourComputerUserName\AppData\Roaming\Guild Wars 2”
• Load up your game normally and see if the character can load properly.
• You will notice that your settings are reverted to default. You should reconfigure your game settings once again to your preference.

Try contacting support → https://guildwars2.zendesk.com/home
I think the map is not longer available for the players, therefore the client can’t find it.

Hey the same EXACT thing is happening to me & i have a LOT of real money invested into the character that is stuck in that map. Did you ever get your character back & how? I contacted support but they have not contacted me back yet. This is now cool.

Same problem here. Contacted support yesterday, not a single word yet.
I dont like this , should be a faster workaround for this well known problem.

Got the same problem. Is there no other way to contact a GM or a dev? I mean they have to resolve this somehow. Like the other guy I spend money on that character (main character)

I am having this same issue on my main and I tried the instructions that Anet told me to do (you can see them above, the repair instructions.) they DID NOT WORK! I cannot even log her on on my fiances brand new laptop. This is BS. I am incredibly unhappy with this.

This is my main and I am a guild leader, I need my main to successfully run guild missions not to mention I’ve spent a lot of money and time on her! UGH! So frustrating!

Dangerosive.6973:

I am having this same issue on my main and I tried the instructions that Anet told me to do (you can see them above, the repair instructions.) they DID NOT WORK! I cannot even log her on on my fiances brand new laptop. This is BS. I am incredibly unhappy with this.

This is my main and I am a guild leader, I need my main to successfully run guild missions not to mention I’ve spent a lot of money and time on her! UGH! So frustrating!

If you haven’t yet, you may want to try the Delete the local.dat file resolution I mention above as it has helped solve the stuck character issue for many in the past.

Getting a new local.dat file will not work, since the map has been removed from the game content. The game client is trying to load a map that doesn’t exist in the data file anymore, thus causing the error.

Your best chance is contacting support and hope your character can be relocated, or wait until the map returns on a future content release.