Characters being locked out of log in.

Characters being locked out of log in.

in Bugs: Game, Forum, Website

Posted by: Trevor Boyer.6524

Trevor Boyer.6524

So as of about the past 24 hours, I sign on a character and play it for about 15 minutes, then the server boots me off into the character log-in screen and won’t let me log back on that character that was used. It gives an error code and says the server is having log in issues. Furthermore, those characters map completions show 0% after this happens when they actually have 100%. It will let me log on other characters that haven’t been used recently but then the same thing happens after about 15 minutes and that character becomes locked. It has happened so far with 3x characters.

What’s going on here?
I’ve already submitted a ticket
Was just curious if anyone else was having this problem

I use the name Barbie on all of my characters.

Characters being locked out of log in.

in Bugs: Game, Forum, Website

Posted by: Ashantara.8731

Ashantara.8731

Nope, never encountered that issue myself. Can you still not log into those characters even after clearing the game cache and restarting the game?

Characters being locked out of log in.

in Bugs: Game, Forum, Website

Posted by: Trevor Boyer.6524

Trevor Boyer.6524

As of last night, it let log into characters again but now I’m having some issue where I log into the mists and I get super lag to the point that everything freezes until eventually it kicks me out to character load in screen with a similar server error.

All of it started on the 16th after patch.
And yeah, I’ve cleared everything and repaired client.
Not sure what else to do, I don’t see anyone else complaing about these issues.

I use the name Barbie on all of my characters.

Characters being locked out of log in.

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can contact the Tech CS Team via the ‘Support’ link above/below.

Good luck.

Characters being locked out of log in.

in Bugs: Game, Forum, Website

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

Sounds as if the authentication server is having trouble reconfirming your logon. That could be caused by problems with your network, your ISP, the ISP’s connection to ANet’s ISP, ANet’s ISP, or with the game itself.

Since it’s not happening to lots of people, it’s more likely the issue is somewhere on the half of the internet closer to you.

It’s possible that the problem is anet, since you have eliminated various options, but the bad news is: nothing fundamental changed in their architecture in the last patch or anything like that. Traffic profile is still pretty much the same, suggesting that there is maybe some intermediate point between you (and your two ISPs) and anet that causes the trouble.

https://www.pingplotter.com/fix-your-network has a good guide for identifying where the problem is, but if you have trouble with that feel free to post screenshots from it and we can help work out where it is.

Unfortunately, the Internet is built in a way that three to five companies handle your traffic, if not more, just inside the continental USA. There are lots of places that the problem could spring from that neither end is responsible directly for.

ANet support can also help you track down the source of the issue.

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