Guild Wars 2

First of all, I know that crashes should not be submitted to this forum, but since I’ve been struggling with constant crashes in the past 6 hours, I felt like I have to ask for some help.
The whole thing started with the new Update, the game ran fine up to that point, but when I started patching, the client started to crash more and more often, and after a point it literally couldn’t advance with downloading as it crashed withing seconds.

I’ve tried numerous things:
- Running as administrator
- Repairing client
- Deleting local.dat
- Checking with Process Explorer for any dll conflictions
- Deleting bin folder
- Trying alternate server hosts
- Trying 32bit installer instead of 64bit.
- Redownloading installer
- Uninstalling the whole game and redownloading

MAybe I left out some methods, but I’ve tried so many things it’s hard to remember.

Now I’m stuck with a half downloaded game, that crashes rapidly during downloading.

What I’ve noticed is that the crash log always refers to some odd memory address, as it is always either 00000000`00000001, 00000000`00000000 or ffffffff’ffffffff, which seems weird to me.

Here’s the crash log:
—> Crash <—
Exception: c0000005
Memory at address 00000000`00000000 could not be read
App: Gw2-64.exe
Pid: 9240
Cmdline:
BaseAddr: 000000013FF50000
ProgramId: 101
Build: 64731
Module: LavasoftTcpService64.dll
When: 2016-07-26T23:49:35Z 2016-07-27T01:49:35+02:00
Uptime: 0 days 0:00:12
Flags: 0

—> System <—
Name: BOB
IpAddr: 192.168.1.71
Processors: 8 [GenuineIntel:6:14:3]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 13181MB/16309MB 80%
Paged: 29033MB/32618MB 89%
Virtual: 8388305MB/8388607MB 99%
Load: 19%
CommitTotal: 3584MB
CommitLimit: 32618MB
CommitPeak: 4855MB
SystemCache: 13301MB
HandleCount: 32752
ProcessCount: 78
ThreadCount: 1830

—> Process Memory <—
Private: 112MB
WorkingSet: 114MB
PeakWorkingSet: 125MB
PageFaults: 605201

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 73.05 5973
Programmer Data 41.90 908
Collections 30.98 311
Uncategorized 25.04 4996
Dictionary 23.07 38
I/O 10.51 359
Archive 9.12 20
Set 6.87 54
Collide Havok 6.11 69
Collide 6.11 69
File Service 1.26 12
Networking 0.15 25
Asset Service 0.13 322
UI 0.11 104
Web Browser 0.11 90
Event 0.07 3
Game 0.04 54
Engine 0.02 12
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 25.04 4996
Dictionary 23.07 38
Archive 9.12 20
Set 6.87 54
Collide Havok 6.11 69
File Service 1.26 12
Collections 1.04 215
Networking 0.15 20
Asset Service 0.13 322
Web Browser 0.11 90
Event 0.07 3
Game 0.02 44
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
Engine 0.01 6
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2
Text 0.00 1
BTree 0.00 4
Download 0.00 3
UI 0.00 14
Programmer Data 0.00 2

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×1444 <—

—> Trace <—
Pc Rt : Args
00000001`8002e336 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80005cfe 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006c7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006b11 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`8001acce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`fd7f7e4c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`fd7f7d9e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4023a204 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4023a140 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40386efe 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40387305 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40367146 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`403650aa 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40361fb5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`403630f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`403609be 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40360b48 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`403623d9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`403b038d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40232259 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`403b866f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`403b8816 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`773e59bd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`7751a2e1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=0000000000000000 rbx=0000000180046710 rcx=0000000000000000
rdx=0000000180046710 rsi=0000000002d5e240 rdi=0000000000000048
rip=000000018002e336 rsp=00000000046cd880 rbp=00000000046cd909
r8=0000000000000000 r9=00000000ffffff9b r10=0000000000000fff
r11=0000000000000ff0 r12=00000000046cdd10 r13=000000000000088c
r14=00000000000000ee r15=0000000002d5e240
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010283

rbx-32 00000001800466F0 0a0d0a0d`000a0d0a 00000a0a`00000000 312e312f`50545448 00000000`30303120
rbx 0 0000000180046710 312e312f`50545448 00000000`00000000 6b6f6f63`2d746573 6b6f6f63`00006569
rbx32 0000000180046730 00000000`00006569 68747561`2d777777 65746163`69746e65 54534f50`00000000
rdx-32 00000001800466F0 0a0d0a0d`000a0d0a 00000a0a`00000000 312e312f`50545448 00000000`30303120
rdx 0 0000000180046710 312e312f`50545448 00000000`00000000 6b6f6f63`2d746573 6b6f6f63`00006569
rdx32 0000000180046730 00000000`00006569 68747561`2d777777 65746163`69746e65 54534f50`00000000

—> Code <—
00000001`8002e316 c2660f3a 20c00f84 d2740548 ffc18a11 .f.: ….t.H….
00000001`8002e326 49ffc975 e4498bc0 4923c249 3bc3775a I..u.I..I#.I;.wZ
00000001`8002e336 f3410f6f 08660f3a 63c10c76 064983c0 .A.o.f.:c..v.I..
00000001`8002e346 10ebe273 6d660f3a 63c10c48 63c14c03 …smf.:c..Hc.L.
00000001`8002e356 c0498bd0 4c8bcb48 8bc24923 c2493bc3 .I..L..H..I#.I;.
00000001`8002e366 7738498b c14923c2 493bc377 2df30f6f w8I..I#.I;.w-..o

—> Stack <—
00000000`046cd880 00000000`00000000 ffffffff`fffffffe 00000000`00000000 00000001`80005cfe …………………….\……
00000000`046cd8a0 00000000`02fef28e 00000000`0000001f 001b0003`000707e0 001f0023`00310001 ……………………..1.#…
00000000`046cd8c0 35333a39`343a3100 ffffffff`fffffffe 000000b0`01a20001 00000000`004a85e0 .1:49:35………………J…..
00000000`046cd8e0 00000000`00000000 00000000`00000046 00000000`0313e100 00656363`613d6569 ……..F……………ie=acce.
00000000`046cd900 ffffffff`ffffffff 00000000`02d5e240 00000000`0000088c 00000000`046cdd10 ……...................l..... 00000000`046cd920 00000000`00001000 00000000`00001000 00009e3c`d63c9eb1 00000001`80030a03 ..................<.<........... 00000000`046cd940 00000000`00000001 00000000`000000ee 00000000`0000088c 00000000`046cdd10 ..........................l..... 00000000`046cd960 00000000`ffffffff 00000001`80006c7c 00000000`02fef28d 00000000`02fef28e ........|l...................... 00000000`046cd980 00000000`02d5e240 00000000`00000000 00000000`00000000 00000000`046cdd00 @.........................l..... 00000000`046cd9a0 00000000`00000000 00000000`0000000f 00009e3c`d63c9f61 00000001`80007813 ................a.<.<....x...... 00000000`046cd9c0 ffffffff`ffffffff 00000000`00000001 00000000`02d5e240 00000001`80006b11 ................……..k……
00000000`046cd9e0 ffffffff`fffffffe 00000000`ffffffff 00000000`00000000 00000000`046cdd18 ……………………..l…..
00000000`046cda00 00000000`00000001 00000000`053b9aa0 00000000`00000000 00000000`00000001 ……….;…………………
00000000`046cda20 00009e3c`d63c9ff1 00000000`00000000 00000000`046cdd04 00000000`046cdd00 ..<.<………….l…….l…..
00000000`046cda40 00000000`04c92360 00000001`8001acce 00000000`02d5e240 00000000`00000001 `#…………................. 00000000`046cda60 00000000`00000001 00000000`ffffffff 00000000`004a8b50 00000000`00000000 ................P.J............. 00000000`046cda80 00000000`00000000 00000000`01f043b0 00000000`046cdd00 00000000`00000000 .........C........l............. 00000000`046cdaa0 00000000`00000001 00000000`046cdd04 00000000`00000000 00000000`01f043b0 ..........l..............C...... 00000000`046cdac0 00000000`00000000 ffffffff`fffffffe 00000000`004a02f8 00000000`7753db18 ..................J.......Sw.... 00000000`046cdae0 00000000`00000000 00000000`00000070 73617df9`01e20001 00000001`40370f41 ........p............}asA.7….
00000000`046cdb00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000000`046cdb20 00000000`046cde90 00000001`40391503 00000000`046cdf20 00000001`40370f41 ..l…….9@…. .l…..A.7@….
00000000`046cdb40 00000000`02fef170 00000000`046cdf20 00000000`0313df40 00000001`40370f41 p……. .l….........A.7….
00000000`046cdb60 00000000`0524c830 00000000`004a81f0 00000000`046cdf20 00000000`004a8428 0.$…….J….. .l…..(.J…..
00000000`046cdb80 00000000`004a9390 00000001`411abbd0 00000000`046cdf20 00000001`40370f41 ..J……..A…. .l…..A.7@….
00000000`046cdba0 00000000`00000002 00000001`40370f41 00000000`776003c8 00000000`00000000 ……..A.7@……`w…………
00000000`046cdbc0 00000000`00000130 00000000`004a0000 00000001`411ab348 00000000`0000011e 0………J…..H..A…………
00000000`046cdbe0 00000000`02d5e240 00000000`7753db18 00009e3c`d63c9c41 00000000`0000011e .........Sw....A.<.<........... 00000000`046cdc00 00000125`0580008e 00000000`02fef1a0 00000000`053a8f48 00000000`00000000 ....%...........H.:............. 00000000`046cdc20 00000000`02fef1a0 00000000`01f04850 00000000`00000000 00000000`000000ee ........PH...................... 00000000`046cdc40 00000000`0000088c 000007fe`fd7f7e4c 00000000`00000002 00000000`02e47640 ........L~..............v……
00000000`046cdc60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..

I cannot get any further than the character select screen after downloading the new patch. Every time I try to load in, it crashes and tells me to check my internet connection.

I might have found the source of my problem: Lavasoft Web Companion. I didn’t even know this was installed on my PC, but it seems the installer conflicts with a DLL associated with this. I’m still waiting for results, but I’m hoping uninstalling that junk might have solved the problem.

Well, the game finally let me in, so hopefully it won’t crash now.