Guild Wars 2

My Husband and I have been doing the Personal and Living Stories together, and during longer missions I disconnect from the server with that code. I usually stop seeing NPC’s talk while they continue conversations on my husbands game. We both use the same router/internet, he has never disconnected. He recently emptied my cache, but this continues to haunt us into the Living World. I’ve disconnected while talking in scarlet’s room, and now in the ley line hub. I end up doing it on his computer, without any problems, but solo.

Any insight into this situation? Google had only a handful of answers and we have tried them all (Such as the privacy settings, and emptying cache).

Two of the more common sources of issues like this would be a firewall or wireless interference (if you’re using a wireless connection to your router).

For the firewall, make sure the game has both in and outbound connections allowed. If you’re using Window’s built-in firewall, its settings are in the Security section of the Control Panel. There will be a link/button in that section to “allow an app through Windows firewall”. The exact location varies somewhat between Windows versions.

If you’re using a wireless connection, you can try re-positioning the router or antennas. Changing the wireless channel in the router’s settings can also help. If you’re using a laptop, temporarily moving closer to the router or using a wired connection can help to prove/rule out the connection as the cause.

I am using windows 10. I found an area where I can check and uncheck public/private access from the client. Public was not checked, and our network we connect on is considered Public. I have checked this to see if it helps. Thanks for the reply!

The second option, my computer is closer and better situated to the router than my husbands, I don’t think it’s placement.

If your network is private and secured you could have it set as such, but there isn’t any need to unless you wanted to share files/printers between your PCs. Public is a bit more secure, so if someone did connect to your network (wifi encryption is pretty good, but not perfect), it does put an extra layer of security between them and your PC/files.

I think home/private does change the default rule set for some applications, so it can require a bit less fiddling with settings to allow connections. I use a third party firewall, so I’m not 100% sure on that.

Update: We did the suggested update and got through quite a few missions but in the long Hidden Arcana mission, I disconnected the same way during the cutscene after finding the books. He did a few of the missions on mine wondering if it had to do anything with my account and he never disconnected, but I also got through quite a few on here as well.

I’m not sure if something related to the game account could cause disconnects. Perhaps if account data or logins are handled across multiple servers, and one of them had a connectivity issue. But I don’t think there’s been any information about the actual setup Anet has for this.

It does sound like you’ve at least improved the problems somewhat. It is possible that the less restrictive firewall settings are giving a bit more tolerance for re-establishing a connection after a brief disruption. There a couple other fairly simple things to do that might help if the local connection is the cause.

You can check a couple settings for your network adapter in the Device Manager. There are several ways to get to that, but I’ll just list one that’s common to all recent windows versions.

press the Windows logo key + R
type “devmgmt.msc” into the run prompt (no quotes), then hit enter or click the OK button

In the Device Manager, find the network adapter you’re using (there are probably a few listed, but should have obvious labels) and double click it to open its properties window. From there go to the Advanced tab and look for settings labeled “Checksum Offloading” or just “Offloading”, and set them to disabled. You’ll only need to change them for IPv4 for GW2, if your adapter separates the settings between v4 and v6. There are likely separate listings for UDP and TCP connections, and it is safe to just disable both of them for IPv4.

These Offload settings have been known to cause some connection issues in quite a few games and other applications, so disabling them can help. I think they only major exception to the general recommendation to disable them is with Intel adapters. But even some Intel models are better off with them disabled.

You can also check your PC manufacturer’s site, or the site of whatever company makes the network adapter, for newer drivers for that model. The adapter maker’s site will likely have a newer version of their generic driver. It might lack(or not work with) any custom settings or software wifi on/off toggle utilities the PC shipped with. This won’t interfere with the functionality of the adapter.

In the advanced tab I have access to:

Adhoc support 802.11n – Disabled
Multimedia/Gaming Environment – Disabled
Radio On/Off – Enabled
Roaming Sensitivity – 3. Medium

I attempted in the driver tab to update the driver’s and it says that the current drivers are up to date. My router is relatively new (About 3 months) and it as well should have up to date drivers. I have attempted resetting it to help.

Looks like your adapter is one that doesn’t even have the settings I mentioned. Not all of them do, the wifi chip my laptop has lacks it.

You should try enabling the “Multimedia/gaming Environment” setting. That should ensure that any data packets are sent immediately, instead of being held back and done in batches. Those holdbacks are typically really brief, but can sometimes cause latency (lag) or drops.

As for the driver update, you usually won’t find a very up to date driver using the update button in the device properties(it only checks Windows Update’s database). For that, you’d need to check the PC manufacturer’s website, or make note of the adapter model and check the website of the company that makes the adapter itself.

Since the router is working fine for another PC, it’s probably fine to not worry about updating it. While your PC is likely aware of the router, and it may even show in the device manager, but there isn’t really a ‘driver’ for it on the PC itself. Updating a router’s internal firmware is usually done through the web configuration page the router has. Some newer routers even keep themselves updated. Unless there is a bugfix for a router feature you need/use, or some important security fixes (patch notes usually list this stuff), it’s probably ok to just leave it alone.