Guild Wars 2

Trying to buy PoF from the gem store using my Visa credit card. The entry form requires a 4 digit security code, but to my knowledge only American Express has 4 digit security codes while Visa has 3 digits. Never had this issue before and have purchased hundreds of dollars of gems.

workaround: maybe you can choose another payment option? there are barely visible radio buttons at the top also letting you choose PayPal for example.

well you can only buy the digital deluxe upgrade from the gem store.
do you have the normal PoF edition bought for hard cash already?

Edit
Looks like this is wrong, I thought they would do the same as previous exp

Gaile Gray.6029:

Celtus.8456:

Trying to buy PoF from the gem store using my Visa credit card. The entry form requires a 4 digit security code, but to my knowledge only American Express has 4 digit security codes while Visa has 3 digits. Never had this issue before and have purchased hundreds of dollars of gems.

That’s really odd, Celtus! Can you send me a screenshot of what you’re seeing, so I can share it with the team?

Thanks.

Gaile,

I ended up using PayPal. Tried to recreate it just now to send you a screenshot, and was getting the same problem (error message saying “Please enter at least 4 characters.”) even with Visa selected. However when I removed all of my personal info and billing information (as I obviously didn’t want to post a screenshot here with all of that), I clicked the field again with Visa selected and it correctly said “Please enter at least 3 characters”. So if anyone else encounters this issue, try resetting all of the billing and e-mail info.

Also, I noticed my payment was defaulting to an AMEX card, which I think I only used once (long ago, and have bought many gems on the Visa since), maybe the system was somehow confused into keeping the digit requirement for this, even after choosing the selection to be Visa? Not sure. But, again, it was working this way in my past purchases where it would start as AMEX and I’d change to Visa and it would be correctly recognized in the security code field so I’m not sure where the issue is.

I hope my rambling may have helped, and thank you for your reply. Best luck with your work in the coming weeks with PoF.

-Joe