Guild Wars 2

I recently purchased the aviator sun glasses on the gem store, yet when i got an item in the mail there was no sun glasses attached to the mail I got from the TP. The mail, instead, has the green quest location icon next to it, rather than the envelope that appears when an item is attached to the mail.

bump, need help please

really annoyed that no one from Anet has yet to contact me about this issue -__-

I’m having the same problem. I just purchased the quaggan backpack and it didn’t show up. I’ve been having this issue with receiving mail for some time now. I thought at first that it may have just been lag issues or server mailing issues, but now I can see that it has to be based on my account, because I can’t receive mail from other players either.

Jeffrey Vaughn.1793:

Is there room in your mailbox? The X/10 messages in the Inbox is deceiving, because some mail doesn’t count against that limit, but will count against your max. Delete as much mail as you can in your Inbox, and see if the mail arrives.

I noticed this as well. Is there a way to know what counts against max and what doesn’t?

yesss jeffery vaughn this did fix the problem. the confusing part was that i did originally get mail from the BLTP when i bought them but the item wasnt attatched, and got the letter again with the glasses once i deleted a few pieces of mail. thanks for fixing the problem