Guild Wars 2

I filed a report on this as well.

I completed part one of making Nevermore. But while I got the recipe to make the staff, I didn’t get the Essence of Natural Protection which I need to make the staff.

Your screenshot just shows it’s not on your current character nor in the bank. Is it possible you moved it to storage toon? Deleted it (thinking it was a useless collection item, without a vendor price)? Did you visit the NPC in LA to see if he could provide you with a spare?

If you’ve tried all of that without joy, create a support ticket — customer service can help with stuff like that.

Illconceived Was Na.9781:

Your screenshot just shows it’s not on your current character nor in the bank. Is it possible you moved it to storage toon? Deleted it (thinking it was a useless collection item, without a vendor price)? Did you visit the NPC in LA to see if he could provide you with a spare?

If you’ve tried all of that without joy, create a support ticket — customer service can help with stuff like that.

This was the character that I opened up the chest since she is my top Artificer. I don’t have a storage character and I checked them all just in case. I’m also a hoarder in the worst way.

When I went to the NPC to see about a recovering an item, it shows up as nothing.

https://help.guildwars2.com/anonymous_requests/new

That’s the place to submit a request to Support. I’m sure they can assist.

I had already submitted the request in game when I first made the post.

Teleoceras.1298:

I had already submitted the request in game when I first made the post.

submitting a bug report in game won’t get you a response from the support team. submitting a request via the link above will, and will probably be a lot more helpful to you