Guild Wars 2

As the title says, not all accounts got the essences to get to 20% MF.

I have witnessed this on 2 accounts.

EDIT: The mailbox is empty on those accounts.

EDIT2: the email containing the essences was only visible for a single character. ==> the issue is resolved

Have you checked if you have enough space in your mailbox?
Limit is 10 mails and sometimes it seems to help to delete all mails on all characters.

The mailbox is empty on those accounts. Two other accounts got the mail.

This issue is a duplicate of: https://forum-en.gw2archive.eu/forum/support/bugs/Didn-t-get-mail-on-update