Didn't recieve Makeover kit from Gem Store

Didn't recieve Makeover kit from Gem Store

in Bugs: Game, Forum, Website

Posted by: Tucta.8156

Tucta.8156

I bought 2 face makeover kits from the Gem Store and recieved nothing! Usually they come in the mail however I am yet to get anything. Is this bugged?

Didn't recieve Makeover kit from Gem Store

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

This is almost always caused by a full mailbox. There’s a bug where the mailbox count (x/10 messages) doesn’t count some messages, but they do fill up the inbox and prevent new mail from being received. Try clearing out your inbox, and waiting for the mail to arrive. (It can take several minutes.)

Didn't recieve Makeover kit from Gem Store

in Bugs: Game, Forum, Website

Posted by: Jarin Arenos.2736

Jarin Arenos.2736

This bug has been known for a long time now. Any word on it getting fixed? I have mail (like story-related messages) that I sometimes want to hang on to, and they’re not supposed to count against my inbox size.