Sît[MII]Ultimate Dominator
U N D E R W O R L D
W v W-r o a m e r
U N D E R W O R L D
W v W-r o a m e r
Didnt received my gems
What gems are u talking about? Gem purchase via store for real money? gems purchased with gold from TP exchange? or gems you get for buying HoT?
if the former 2 i can’t help you, but if the latter ie form purchasing HoT, those take 72 hours b4 u get them.
I bought gems from the gemstore ingame with the only banking service as usualy.
Sît[MII]Ultimate Dominator
U N D E R W O R L D
W v W-r o a m e r
U N D E R W O R L D
W v W-r o a m e r
Hey all,
We’re checking into a possible issue with the Trading Post. It would be helpful if you provide the following information:
- Your location (geographical)
- Your game world (server)
- The last time you successfully used the TP
- When you first noticed an issue
- Specifically, what items or currencies were involved?
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Location: The Netherlands EU
Game world: Aurora Glade
The last time i successfully used the TP: At around 13:00 GMT+1
When you first noticed an issue: When redeeming a 2000gem code at the TP, the code was accepted, the display showed I’d receive 2000gems, but there were none in my inventory (used a total of 7codes worth a total of 14.000gems and got nothing.)
Specifically, what items or currencies were involved: Gems only
Edit: Gems are now on my account
(edited by Magnit.4318)
Update:
One of our programmers gave this a good look, and there was an outage earlier today that may have delayed delivery. But at this time, all queued or pending orders have been delivered.
If you have issues, please let us know, but this appears to have resolved as of this morning.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
TP down again for me, cant even click the TP-guy
Underjordens Furste 80 Necro Piken-server
Servant of Dhuum
Servant of Dhuum
Post on Reddit (for anyone still having problems).
Dornsinger
UPDATE: Guys, Tech said there was an update made, however, the change needs to get out to the datacenter, and your browser cache needs to refresh.
So, if you have not yet, please try to log out of the game (closing it fully), clear your browser cache and try to log back in.
The cache can be found at: * Located: C:\Users\USERNAME\AppData\Local\Temp * There are a number of gw2cache folders located here. * These folders are the web browser cache for the in-game browser that runs the trading post and gem store. * Deleting these Cache folders is like clearing a browser cache for the trading post and gem store.
Be careful what you ask for
ANet may give it to you.
ANet may give it to you.
(edited by Just a flesh wound.3589)
Post on Reddit (for anyone still having problems).
Dornsinger
UPDATE: Guys, Tech said there was an update made, however, the change needs to get out to the datacenter, and your browser cache needs to refresh.
So, if you have not yet, please try to log out of the game (closing it fully), clear your browser cache and try to log back in.
The cache can be found at: * Located: C:\Users\USERNAME\AppData\Local\Temp * There are a number of gw2cache folders located here. * These folders are the web browser cache for the in-game browser that runs the trading post and gem store. * Deleting these Cache folders is like clearing a browser cache for the trading post and gem store.
Please note that as I mentioned above, the programmer researching this issue did not feel that flushing the cache would be an effective means of clearing this issue.
If someone is having difficulties, the best means of getting help is through submitting a ticket to Customer Support. Please click “Support” above, then click “Submit a request” to receive assistance.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet