Disconnection problems
That sounds as if there’s a problem with your default browser.
“Browser?” I hear you exclaim? “How could my browser have anything to do with GW2?”
Short version: the BL Trading Post uses a custom browser to display trade data and sometimes there’s poor communication between the game’s idea of the browser and your computer’s.
If you hate troubleshooting, start a support ticket. ANet has been able to clear up this sort of thing for others, with a modest number of back & forth emails.
If you like troubleshooting, a couple of things you can check:
Your choice of default browser: you can try changing it from your current one (e.g. IE) to a new one (e.g. Firefox) and then swap back; that might resolve the issue. If you want to be more thorough, change the default browser and then start the game to see if it fixes the problem — if it remains fixed after restoring your original, great; if not, then you know the issue is with your browser somehow.
Ensure that Windows agree with your choice of default browsers: the original version of windows 10 (and some versions of Win8, I believe) include more than one spot to set the browser. There are an annoying number of circumstances in which those aren’t the same (and if so, that almost always causes problems with GW2’s TP interface). Usually the step above (swapping the default back & forth) accidentally fixes that issue.
Another potential issue is with your anti-malware, including any firewall. They might interfere with the in-game browser’s ability to communicate with the game’s API. The browser runs as a process called “coherentUI_host.exe” — you can check to make sure it’s allowed by the software that makes up your PC’s defense team.
John Smith: “you should kill monsters, because killing monsters is awesome.”
You can try clearing your GW2 cache; this may help with the issue.
Instructions found in the Knowledge Base accessed via the ‘Support’ link above/below and ‘Search – Troubleshoot Trading Post’.
Good luck.
That sounds as if there’s a problem with your default browser.
“Browser?” I hear you exclaim? “How could my browser have anything to do with GW2?”Short version: the BL Trading Post uses a custom browser to display trade data and sometimes there’s poor communication between the game’s idea of the browser and your computer’s.
If you hate troubleshooting, start a support ticket. ANet has been able to clear up this sort of thing for others, with a modest number of back & forth emails.
If you like troubleshooting, a couple of things you can check:
Your choice of default browser: you can try changing it from your current one (e.g. IE) to a new one (e.g. Firefox) and then swap back; that might resolve the issue. If you want to be more thorough, change the default browser and then start the game to see if it fixes the problem — if it remains fixed after restoring your original, great; if not, then you know the issue is with your browser somehow.
Ensure that Windows agree with your choice of default browsers: the original version of windows 10 (and some versions of Win8, I believe) include more than one spot to set the browser. There are an annoying number of circumstances in which those aren’t the same (and if so, that almost always causes problems with GW2’s TP interface). Usually the step above (swapping the default back & forth) accidentally fixes that issue.
Another potential issue is with your anti-malware, including any firewall. They might interfere with the in-game browser’s ability to communicate with the game’s API. The browser runs as a process called “coherentUI_host.exe” — you can check to make sure it’s allowed by the software that makes up your PC’s defense team.
What in the world are you talking about? Browser? Seriously?
I have connection errors to the game and the Black Lion Trading, my browsers (two, IE and Chrome) on Windows 7 Home, are working, but only GW2 doesn’t work, over and over.
I am now on my second reinstallation in two days – the game is having issues connecting and staying connected.
Not keeping all IT jobs here is a major reason IT is so bad HERE. 33y IT 10y IT Security
(edited by atheria.2837)
Because you stated you had issue when trying to open the Black Lion Trading Post. The Black Lion Trading Post runs off a browser, unlike the rest of the game.
Again, try clearing the GW2 cache, and if you still experience difficulties, contact the CS Team.
Good luck.
Hi everybody,
I just wanted to say that the issue is fixed and I wanted to thank you for your help.
=)
I just wanted to say that the issue is fixed and I wanted to thank you for your help.
Super-glad to hear it. Can you share what helped fix it in the end? That way the next lucky ducky to get hit with this can benefit from whatever it is you did to correct the problem.
(Also, ANet support and/or devs will see it, and may have hints about how to avoid the issue for future users.)