Dragon's Stand Mordremoth Fight Crash

Dragon's Stand Mordremoth Fight Crash

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Posted by: Jurmes.3869

Jurmes.3869

So, after playing in Dragon’s Stand and doing the event maps, I have started to experience a game crash at the end fight with Mordremoth. This crash always occurs during the last half of the Mordremoth fight (Or after the first burn phase, same thing). It seems to happen to me around 1/3rd of the time, as I have done around 20 DS Meta maps and crashed 6 of those times. This has been happening since the February 16th patch (And got worse after the February 23rd patch). I am getting frustrated with this crash as I miss out on the end of the DS Meta Chain rewards, and feel cheated out of an hour invested into something that I cannot see the outcome to.

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Posted by: Jurmes.3869

Jurmes.3869

Update: Crashed again. Same place, same time, same event. Here is a pastebin of the crashlog: http://pastebin.com/WvPwvM4a

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Posted by: Jon Olson

Jon Olson

Programmer

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I would recommend switching to the 64-bit client.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

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Posted by: Chiltonium.7643

Chiltonium.7643

Switching? It doesn’t auto download the 64 bit client on a 64 bit macihne?

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Posted by: Jon Olson

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Jon Olson

Programmer

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Switching? It doesn’t auto download the 64 bit client on a 64 bit macihne?

It’s currently in beta, so no it doesn’t.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

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Posted by: Blude.6812

Blude.6812

Ditto, even though I appreciate the suggestion, I really don’t want to use a BETA client. Get it in final and I will use it. I never had DC before unless there was an ISP problem. It really does need to be fixed. Maybe I wouldn’t care too much if I could restart and rejoin my squad, but even that didn’t work. Or I didn’t have wait so long for the event to start again. In this instance today it seemed the entire map and everyone on it was gone. Just me changing to a beta isn’t going to fix that. I really am not convinced that the problem is on the customers side in this instance at all. Since a patch appears to have made it happen more (OPs’ post), I highly doubt it.

(edited by Blude.6812)

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Posted by: Jon Olson

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Jon Olson

Programmer

Ditto, even though I appreciate the suggestion, I really don’t want to use a BETA client. Get it in final and I will use it. I never had DC before unless there was an ISP problem. It really does need to be fixed. Maybe I wouldn’t care too much if I could restart and rejoin my squad, but even that didn’t work. Or I didn’t have wait so long for the event to start again. In this instance today it seemed the entire map and everyone on it was gone. Just me changing to a beta isn’t going to fix that. I really am not convinced that the problem is on the customers side in this instance at all. Since a patch appears to have made it happen more (OPs’ post), I highly doubt it.

This thread isn’t about a disconnect though, but a crash. The specific crash is an Out of Memory crash on the 32-bit client.

Let’s agree to stay on topic.

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Posted by: Kindeller.3072

Kindeller.3072

Ditto, even though I appreciate the suggestion, I really don’t want to use a BETA client. Get it in final and I will use it. I never had DC before unless there was an ISP problem. It really does need to be fixed. Maybe I wouldn’t care too much if I could restart and rejoin my squad, but even that didn’t work. Or I didn’t have wait so long for the event to start again. In this instance today it seemed the entire map and everyone on it was gone. Just me changing to a beta isn’t going to fix that. I really am not convinced that the problem is on the customers side in this instance at all. Since a patch appears to have made it happen more (OPs’ post), I highly doubt it.

This thread isn’t about a disconnect though, but a crash. The specific crash is an Out of Memory crash on the 32-bit client.

Let’s agree to stay on topic.

I think what Jon is trying to say here is, despite the fact that the patch seems to have triggered the crash by introducing the circumstances… the client itself ultimately is what is struggling with the events that cause the crash not the game. If you’re one in a few thousand that have this issue then its easier to approach from the client side. Which Jon is very kindly trying to do for you, by troubleshooting.

There may be a lot of things that would be nice to help you the player get back into the fight quicker yes, however resolving the crash would be a priority here as it could have repercussions later on and start affecting others (and may do so already).

With regards the 32/64 bit client, it may be in beta but its really a safeguard for the company and typically it wouldn’t be so readily available if it wasn’t usable. Off the top of my head I know of a few other game’s alternative clients that spent years in in beta some who never actually left it! Personally i swapped to the 64 beta client as soon as it was out and i haven’t had any issues that are seemingly linked to its use. I would recommend giving it a go as it may resolve your problems. If you want this resolved it may be an easy solution!

You can find the client under your information on the top right hand corner. Select My Account, on the right hand side there are useful links. Select “Download Client”, and under other clients you can find 64 bit client.

Hope that helps!

#CustomerServiceSpeak

(edited by Kindeller.3072)

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Posted by: Kerin.9125

Kerin.9125

Ditto, even though I appreciate the suggestion, I really don’t want to use a BETA client. Get it in final and I will use it. I never had DC before unless there was an ISP problem. It really does need to be fixed. Maybe I wouldn’t care too much if I could restart and rejoin my squad, but even that didn’t work. Or I didn’t have wait so long for the event to start again. In this instance today it seemed the entire map and everyone on it was gone. Just me changing to a beta isn’t going to fix that. I really am not convinced that the problem is on the customers side in this instance at all. Since a patch appears to have made it happen more (OPs’ post), I highly doubt it.

Not using something which has helped tens, likely hundreds of thousands of people simply because it’s got a ‘beta’ tag is the supreme case of ‘cutting your nose to spite your face’, but hey, it’s you with the problem, mine went away when I started to use this BETA software.

I’d also say that I respectfully disagree with Jon Olson. Yes, I know his job title clearly shows he’s a developer but there are people who will swear that their DCs in places like DS STOPPED when they switched to the 64-bit client.

My own development experience over 40 years tells me that OOM problems can manifest in several ways and while there may be one major symptom of the 32-bit client going OOM it’s quite possible something else could break, and a network connection is one of them.

The client gives no useful diagnostics at all when it DCs, and most discussions/bug reports simply presume it was an ‘internet glitch’, rarely is the server considered (yet we know servers can cause DCs) and the client is pretty much immune to suspicion.

(edited by Kerin.9125)

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Posted by: Lunacy Solacio.6514

Lunacy Solacio.6514

They have it marked Beta because they hadn’t fully tested the client, and they wanted it optional for those people that it could cause issues with, as some circumstances would probably come up. And they have in a few cases.

They rushed out a 64-bit build because HoT maps dramatically increased the number of Out-Of-Memory crashes, and gave us some new ones. They had been occurring at world bosses for some people, but this became a bigger issue in the bigger maps. I never crashed until HoT maps, and therefore have been using the 64-bit client since it was released. For me, except for preventing the OOM/Heap crashes, there have been no difference in the clients. For someone else, they weren’t able to run the 64-bit until something was done with their computer.

As said above, refusing to use it just because it’s called ‘Beta’ is a prime example of the phrase Kerin pointed out. If you refused to use an Alpha, I could understand. Really, since they are just building a 64-bit client from the same source, there is little difference anyways, except for issues for some people due to certain software/hardware situations. Want to know what to do if you have issues with the 64-bit? Go back to the 32-bit until more specific fixes are done on the 64-bit. btw, you run the 64-bit client from the same folder as the standard client. If you put it elsewhere, it will redownload everything, so don’t do that.

Also, given the nature of MMO’s, you could effectively consider the entire game perpetually in Beta, in a way, and therefore, could be asked why are you playing it if you are so against things that aren’t ‘Final’.

Anyways, as for the post, Fully suggest anyone on a 64-bit Windows to use the 64-bit client. And for people not on a 64-bit windows, to start seriously considering upgrading computer because it’s entirely possible that the 32-bit client could become abandoned either intentionally or unintentionally due to the limits it places on development.

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Posted by: The Ice Mage.4879

The Ice Mage.4879

Ditto, even though I appreciate the suggestion, I really don’t want to use a BETA client. Get it in final and I will use it. I never had DC before unless there was an ISP problem. It really does need to be fixed. Maybe I wouldn’t care too much if I could restart and rejoin my squad, but even that didn’t work. Or I didn’t have wait so long for the event to start again. In this instance today it seemed the entire map and everyone on it was gone. Just me changing to a beta isn’t going to fix that. I really am not convinced that the problem is on the customers side in this instance at all. Since a patch appears to have made it happen more (OPs’ post), I highly doubt it.

Yea, while of course no one can force you to use it as it stands, like Kindeller said the 64-bit client really seems to have been doing pretty well since its public beta release. I really don’t think I’ve had any issues in-game since switching to it that could be chalked up to the fact that I was on the 64-bit. The only thing I remember off the top of my head, and this was probably a month or two ago if not more now, is just one time there was something wrong when a new update came out and the 64-bit client was stalling towards the end of the download or something of the like, for everyone using that client. Since then that issue has not reoccurred.

Something also worth mentioning though is that you don’t have to lose your 32-bit to try out this one; from what I recall you can just throw Gw2-64.exe in your folder inside Program Files(x86) and run it so it downloads what it needs to. After that you should be good to go unless I’m misremembering, because you already have Gw2.dat in that folder and it will work fine with the 64-bit client.

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Posted by: Astralporing.1957

Astralporing.1957

Something also worth mentioning though is that you don’t have to lose your 32-bit to try out this one; from what I recall you can just throw Gw2-64.exe in your folder inside Program Files(x86) and run it so it downloads what it needs to. After that you should be good to go unless I’m misremembering, because you already have Gw2.dat in that folder and it will work fine with the 64-bit client.

It’s completely fine to just put it in the same folder as gw2.exe. Both 32 and 64bit clients can safely coexist and use the same dat file with no problems, and switching between those clients is as easy then as clicking a different icon.
And, as far as betas go (or, in fact, as far as gw2 in general goes) 64bit client is amazingly stable. There’s really no reason not to use it, beta tag or not.

Actions, not words.
Remember, remember, 15th of November

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Posted by: Lunacy Solacio.6514

Lunacy Solacio.6514

I really don’t think I’ve had any issues in-game since switching to it that could be chalked up to the fact that I was on the 64-bit. The only thing I remember off the top of my head, and this was probably a month or two ago if not more now, is just one time there was something wrong when a new update came out and the 64-bit client was stalling towards the end of the download or something of the like, for everyone using that client. Since then that issue has not reoccurred.

And that issue was actually that they failed to compile the 64-bit client lol.

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Posted by: lynspottery.6529

lynspottery.6529

I am using the 64bit client and usually I have no issues with it. I’ve even done several Dragon Stand events without problems. However, today, just as our guild group started the DS event my screen froze up and nothing would work to unfreeze it.

I even went to my Task Manager but that did not help. And there was no crash popup that I could access because, the screen was frozen and my mouse and keyboard were not working. I ended up having to close the game using the x in the upper right corner of the window. This release everything so that I was back at my desktop…but sadly no crash report to provide.

I was able to log back into the game and found I was back in DS on an empty map, still in my squad group but unable to join them because the map was full.

I thought this had been fixed a while ago when a lot of folks were having issues rejoining their squads after a crash. But it appears not. I ended up finding another map to join after about 10-15 minutes and had to start the entire sequence from scratch. None of my previous map ex was saved either so I had to start at zero.

Pretty upset that even though I was able to log back into the game AND found I was still in my squad, but unable to join them again because of the silly map full issue.

I was hoping to do this with my own guild not a bunch of strangers. So my guild finished their event successfully….my group also finished successfully. But my experience was marred by this problem.

Is anyone on the development team even looking into why, if we are still in our squads when we get into a situation like this and actually can get logged back into the game quickly, we still have the problem with not being able to rejoin our squad?