I am having serious problems with acquiring an item for the Crusader’s Pack collection.
A few days ago I finished the Heart and Minds final chapter with my warrior who had in his inventory the Recruits Pack – which is the starting item received through the personal story for the Crusader’s Pack collection.
Upon accepting the reward for the story I did not receive a message on the right side of the screen stating that the item had been unlocked in the collection.
When I checked the collection panel in my hero panel it was also still showing as not unlocked.
I sent both an in game bug report as a ticket to arenanet support.
Arenanet told me they can’t help me because according to their systems my char had “consumed” the item. Beginning middle and end.
Advice: to try to run the story again on the same character.
I did and got nothing for it.
I went through the trouble of clearing out one of my mules, a level 80 warrior and dragged him through the entire Heart of Thorns story (4 hours, thank you very much) and chose the same Recruit’s Pack.
I did the final episode in a five man party that included my husband who had also picked the same backpack.
Great joy when we sucessfully completed the episode and the popup window on the screen showed the rewards to include the Dragonvine Vigil Strap!
Until I accepted it and nothing happened: no message on the side stating my triumphant unlock of another item for the collection
nothing resembling such an item in my inventory
and worst of all: my collection panel still shows it as not unlocked.
Best of all: it has NOT unlocked for my husband EITHER.
Have others checked that they have received this item and managed to complete the collection?
