Screenshot should speak for itself. Check out Dark Asuran Greatsword. Unlocked in wardrobe, not in collection. Even got one and salvaged it the other day, still didn’t unlock in the collection.
Karaoke – Guild Leader – [MEGA] Super Mega Happy Fun Time
www.getunicorned.com / northernshiverpeaks.org
You’ll need to contact Customer Service by creating a ticket, via the support link above. Apparently, under rare circumstances (almost always when unlocking a skin in the Heart of the Mists), the wardrobe records the new skin, but the collections do not. After that happens, the player can’t do anything to change that, since the game thinks that skin is already unlocked.
ANet’s aware that there’s a general issue and it apparently happens less often now (if at all). Still, there are plenty of people like yourself who were affected a while ago, but haven’t noticed until recently.
John Smith: “you should kill monsters, because killing monsters is awesome.”
Interesting, thanks for the heads up.
Karaoke – Guild Leader – [MEGA] Super Mega Happy Fun Time
www.getunicorned.com / northernshiverpeaks.org
