Dye consumed itself without authorize

Dye consumed itself without authorize

in Bugs: Game, Forum, Website

Posted by: Grover.8753

Grover.8753

I was moving dyes from my guild bank to my inventory so that I could link them. When I moved one back I didn’t quite drop it completely in a slot and it disappeared. I didn’t double click it or right click use. It just vanished. After panicking and looking through all my inventory I couldn’t find it but found it in my dye panel. I didn’t double click or consume it but clicked and dragged it across.
Is there any way to have this removed and returned to my inventory Anet? or roll back my account say 1 minute? I logged out and I am not going to log back in.
It also didn’t give me the “Dye unlocked” message that pops up when u unlock something

(edited by Grover.8753)

Dye consumed itself without authorize

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

There is no way to ‘rollback’ your account for just a minute. Sometimes items end up in a ‘limbo’ between Inventory and the Guild Bank. It is quite common. The solution is to change maps/drag some other item out of the bank/change characters/relog/etc.

You can try these and see if your dye re-appears. You can contact the CS Team and seek assistance using the ‘Support’ link above/below and ‘Submit a Request’.

Good luck.