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Effectively reporting bugs in game?

This is a question about how to report bugs rather than a bug report, so I’m sorry if it’s in the wrong area but it seemed to fit best here.

When using the in game bug report option how much information do we need to give? I’ve been relying on the screen shot to provide most of the basic information like which NPC/Item etc. I’m talking about and just put the actual bug in the text but it occured to me today that might just be making a lot of extra work for you guys in trying to find out who/what I’m talking about.

Do I need to say, for example “There’s a typo in the second dialogue option for Hermann, next to the western gate in Beetletun”? Or can I just take a screen shot of the conversation window and say "The response to this guy should say “Why, not Whay”?

Danielle Aurorel, Dear Dragon We Got Your Cookies [Nom], Desolation (EU).

“Life’s a journey, not a destination.”

Effectively reporting bugs in game?

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Posted by: Jason King.2647

Jason King.2647

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There really isn’t a better place to put this, is there? ^^;

Of your two examples, I would say the first is more helpful. In the past, we’ve occasionally had issues with screenshots not going through with bug reports, so any extra details you can provide in the body of the report is helpful.

As always, providing information here on the forums is helpful as well. I hope this answers your question!

ArenaNet Community Team
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Posted by: MRA.4758

MRA.4758

Danikat.8537:
When using the in game bug report option …

Wait — there is an in-game bug report option?!? I was desperately looking for that, where do I find it?

Using the report UI window during betas was way more convenient than posting bugs here at the forums …

~MRA

IGN: Peavy (Asuran Engineer)
Tyrian Intelligence Agency [TIA]
Dies for Riverside on a regular basis, since the betas

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Posted by: Winespring Brother.2970

Winespring Brother.2970

/bug to report in-game.

Yak’s Bend
Charr Ranger of the Iron Legion

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Posted by: MRA.4758

MRA.4758

Winespring Brother.2970:
/bug to report in-game.

Oh … right … way too easy to guess. Thanks!

~MRA

IGN: Peavy (Asuran Engineer)
Tyrian Intelligence Agency [TIA]
Dies for Riverside on a regular basis, since the betas

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Posted by: Khisanth.2948

Khisanth.2948

You can also press ESC then click on Support→Report a Bug

Effectively reporting bugs in game?

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Posted by: zeeZ.5713

zeeZ.5713

Always provide names and other relevant stuff in text, makes it easier to copy & search ^^