Email empty from jul26 update patch?

Email empty from jul26 update patch?

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Posted by: Kelly.7019

Kelly.7019

The email from Anet said: Delivery from Black lion Trading Company
Here are the “Items” you purchased. Thanks for your support!
4 minutes old.

I just logged in and noticed i got mail. opened it up and found this, but there were no “items” with the message??

What is this? and where are my items?

Yo, Ho, all together, raise the colors high,
Yo, Ho, thieves and beggars, never shall we die

(edited by Moderator)

Email empty from jul26 update patch?

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Posted by: Ok I Did It.2854

Ok I Did It.2854

Just patched the game, and I got a mail from Anet

Delivery from: Black Lion Trading Company,

Here are the items you purchased, thanks for your support.

But I didn’t get any items, guild members are also reporting the same issue,

I don’t know if its a bug or if something is supposed to be sent to us for S3.

Email empty from jul26 update patch?

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Posted by: Proclus.8069

Proclus.8069

Yeah, I had the same issue. Not found any answer yet.

Email empty from jul26 update patch?

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Posted by: Lauren Kamieniecki.6245

Lauren Kamieniecki.6245

QA Lead

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This is related to you unlocking Season 3 Episode 1. The mail is sent in error and there is nothing to worry about at this time. The team is looking for a fix.

Email empty from jul26 update patch?

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

Lauren is correct, the mail is just a little glitch. A bit more detail: If you own Heart of Thorns, you have access to the Out of the Shadows content without doing a single thing (including accepting that empty mail ).

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email empty from jul26 update patch?

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Posted by: SarahWitter.2317

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SarahWitter.2317

Hello!

We are aware that players are receiving blank in-game mail messages from the Black Lion Trading Company. This is related to updating your account to give it access to Living World Season 3: Episode 1 content. The unlock will take place for all players who log in any time between the episode’s initial release (today for many of us) and the release of the next episode. All players who log in during that time will receive the in-game mail notification and the episode will be unlocked on the account. I do want to take this opportunity to remind you that you need to own Heart of Thorns to play the Out of the Shadows content. If you do not currently own Heart of Thorns, if you log in while Episode 1 is live that content will be available to you if you acquire HoT in the future.