Guild Wars 2

I can’t play. My char is stucked on LA and map don’t load and I got the message connection error:

Code: 5:11:3:159:101

So what now?

I already tried -prefreset and didn’t work too…

Here’s what that code means:

Network issue. Failing to get connected to Guild Wars 2 may be caused by the routeur or by a network server failure. If the problem remains, please contact the online assistance.

Perhaps, a visit to the Knowledge Base (‘Support’ link above) or a ticket to the CS Team is in order. Good luck.

Inculpatus cedo.9234:

Here’s what that code means:

Network issue. Failing to get connected to Guild Wars 2 may be caused by the routeur or by a network server failure. If the problem remains, please contact the online assistance.

Perhaps, a visit to the Knowledge Base (‘Support’ link above) or a ticket to the CS Team is in order. Good luck.

What it means is described in the error window. The question is: When Arena NEt will fix this. It’s a really old problem. If u search in foruns and reedit you will see thousand complain about it…

And now… two days whithout playing just because that… I can’t continue my quest because IS in LA… NICE!

Have you contacted the CS Team as instructed in the error message?

First thing

And no answers almost almost 48 hrs after…

The silverwaste same problem… Nice… I paid lots of money to comeback to the game, bought the expansion and now this… I can’t play…

Really nice…

Error message screenshot

As u can see on info, the map don’t load… It still in 0% during a time and than error connection message… :/

And no answers….

You should have received, almost immediately, the automated response to your ticket. Check you spam/junk folders.

You can peruse the Stickies in Account Support sub-forum for tips on ‘Not receiving Emails’.

If you do have the automated response, after 96 hours (tickets are running a bit slow due to volume), you can post your ticket number in the Sticky, ‘Tickets for Review’.

Good luck.

Inculpatus cedo.9234:

You should have received, almost immediately, the automated response to your ticket. Check you spam/junk folders.

You can peruse the Stickies in Account Support sub-forum for tips on ‘Not receiving Emails’.

If you do have the automated response, after 96 hours (tickets are running a bit slow due to volume), you can post your ticket number in the Sticky, ‘Tickets for Review’.

Good luck.

I received the automatic answer… But automatic answers don’t fix the problem.

After 24 hours I send a email to the automatic answer mail with screenshots and explanation… Then after more 24 hours I send another one…

Still nothing…

As long as you are updating your original ticket, and not creating new tickets, you should be fine. Creating new tickets will only delay your answer, and send you back in the queue.

Tickets are running about 96 hours due to volume; if after that time, and still no reply, you can post your ticket number in the aforementioned Sticky.

Good luck.

Inculpatus cedo.9234:

As long as you are updating your original ticket, and not creating new tickets, you should be fine. Creating new tickets will only delay your answer, and send you back in the queue.

Tickets are running about 96 hours due to volume; if after that time, and still no reply, you can post your ticket number in the aforementioned Sticky.

Good luck.

I didn’t, but today I did another ticket with another subject and got a fast response. They ask me download the diagnostic tool and the link was not working, so I found the solution for all alone

It was the DNS. I changed my DNS and it’s everything working now