Guild Wars 2

Please let all the balancing and all the other stuff aside for now and fix the kitten crashes….

I know the expansion is new and all, but I had over 20 crashes in a week now and always during the worst moments. I’ve sent countless reports so far I don’t know if anyone inspects them tbh. And I’m not alone, all my friends and guildies are constantly crashing every day.

Just now was doing Tarir, got a crash, client patched up because “Fixed a server crashed”, joined back in to try a quick salvage of a new Tarir meta, 5 minutes later the server crashed…like seriously.

Please focus on the stability above all.

The thing is, not everyone is experiencing these crashes, so the best thing you can do is keep sending those reports in, so they can pin down where the issue is and get the coding fixed.

Personally, I have had two crashes, both on release day. Since then, not one issue.

He isn’t alone. I keep sending the reports…but ugh…the crashes happen at the WORSE times.

I was in a full Tarir server, we actually had it planned out and were doing well….CRASH! Can’t get back into server.

Was in a Dragon’s Stand, got the achievement at least for killing the mouth. Got the big chest at the end luckily, walked over to talk to the vendor guy…CRASH! Getting a “network error” suddenly when trying to join my group.

Its just really annoying and a pain to be doing some of these big map events, only to find it all wasted once a crash happens and basically lose out on the loot and progress.

Smooth launch? Yes. Post launch? F.

I’m also affected by these crashes, a huge part of the playerbase is.

Seriously though, do you really think that Anet just shrugs this off and does nothing?
If they had already found a way to fix the crashes – then they would’ve done so!
But it’s apparently not as easy as that.
Btw, the people searching for the causes of these crashes are probably not the same people that are responsible for balancing and stuff. Balancing can be done alongside bugfixes, so if there are balancing updates, that does not indicate that no one is fixing bugs.

If you think the crashes must be easy to fix, try finding out what causes the crashes yourself and send a mail to Anet.
These QQ forum threads do not help anyone.

Yeah .. bring back Culling .. since people are simply not able to turn down their
setting from everything max by themselfs

Really .. is it so hard to set character model limit and quality to medium ?

I had my first bad crash today. I mean I’ve had a ton of them. Historically the crashes have been a rare thing for me, but this past week I’ve had bunches of them. The only really annoying one was this evening on my first ever Dragon’s Stand event run. I was fighting on one of the platforms by the Mouth, had been doing fairly well, was up against one of the platform bosses and BAM no more game.

One of my three group mates remained in the fight so I spent a few minutes trying to taxi back in. Happily I made it (along with the other crashed guildie) and was able to finish the fight … but my guildie who’d held on, well, she crashed and couldn’t get back.

The problem with filling out the pop up crash report is that if it happens during something you really want to get back in to finish, you’re not going to take even a moment extra to type out what happened before you close the popup and rush back in game.

re: Really .. is it so hard to set character model limit and quality to medium ? – Really.. Do you know that all the people experiencing crash issues have their graphics options set too high? I didn’t see anywhere that this thread was for spitting on people and looking down your nose at them. The frequent crash issues are not all simply an issue of graphics being set too high. Why not offer a helpful suggestion, not filled with venom and bile?

For those experiencing frequent crash issues, please try shutting your PC down completely (so that it powers off) and restarting right before you attempt those activities that are likely to cause a crash. I’ve seen this method help people who are having frequent crashes. It’s not an ideal solution. But it’s something you can do while waiting for Anet to come up with a better fix.
Also, you might please try lowering your graphics settings all the way down, and gradually turning them up until you begin to experience crashes again.

Beldin.5498:

Yeah .. bring back Culling .. since people are simply not able to turn down their
setting from everything max by themselfs

Really .. is it so hard to set character model limit and quality to medium ?

I’ve been yelled at recently because I dared to post screenshots of medium quality. Even my argument that I’m a wvw player who needs smooth gameplay didn’t help me..

ETA: That is to consider when one thinks about lowering the graphics… Better don’t tell anyone.

Beldin.5498:

Really .. is it so hard to set character model limit and quality to medium ?

OOM crashes on lowest.

Healix.5819:

Beldin.5498:

Really .. is it so hard to set character model limit and quality to medium ?

OOM crashes on lowest.

Then its time to upgrade von 32-Bit to 64-Bit Windows.

Under 32-Bit Win the programm crashes normally at 1.6-1.7 GB memory usage
under 64-Bit its around 3.5-3.6

Beldin.5498:

Then its time to upgrade von 32-Bit to 64-Bit Windows.

Win 7×64 16 GB

Healix.5819:

Beldin.5498:

Then its time to upgrade von 32-Bit to 64-Bit Windows.

Win 7×64 16 GB

And sure you have OOM crashes with all settings on low ? How much memory
usage shows your crash-log and do you use NVidia or AMD GPU ?

Beldin.5498:

And sure you have OOM crashes with all settings on low ? How much memory
usage shows your crash-log and do you use NVidia or AMD GPU ?

Model limit and quality are low. The other graphics settings are on high with AA off.

NVidia. OOMs every few hours within HoT. For a sample, I logged in to Verdant Brink with a memory usage of ~2.5 GB. Just before crashing it was around 2.9 GB. Logging in to Auric Basin right now, it’s only at ~1.8 GB.

I assume this is a common problem. If you’re capable of running around the entire map of Verdant Brink doing the day/night cycle twice, chances are there’s a bug/leak involving specific hardware. Auric Basin crashes the same way (playing long enough to do the assault twice). I just restart the game after every zone meta event to prevent crashing.

GW2 has always had OOM problems. They were just far more rare unless you were maximum everything. Either way, they should really invest in a 64-bit client.

*--> Crash <--*
OOM: Heap, bytes=8388728, 
App: Gw2.exe 
Pid: 6484
Cmdline: -maploadinfo
BaseAddr: 013A0000
ProgramId: 101
Build: 54779
When: 2015-10-31T06:29:53Z 2015-10-30T23:29:53-07:00
Uptime:   0 days  4:14:50
Flags: 0

*--> System <--*
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

*--> System Memory <--*
Physical:  9256MB/16351MB  56%
Paged:    15068MB/23142MB  65%
Virtual:    205MB/ 4095MB  5%
Load: 43%
CommitTotal:   8074MB
CommitLimit:  23142MB
CommitPeak:    8341MB
SystemCache:   6505MB
HandleCount:  44334
ProcessCount:    90
ThreadCount:   1337

*--> Process Memory <--*
Private:         3115MB
WorkingSet:      2858MB
PeakWorkingSet:  2873MB
PageFaults:  28132363

*--> Memory Category Usage (Inclusive) <--*
[Category]              [Size(MB)]  [Count]     
VRAM                    1345.51     34471       
Root                    1048.23     1466750     
Art Assets              473.99      17907       
Programmer Data         431.73      483747      
VRAM - Prop Tex         428.78      1261        
Engine                  205.37      299934      
VRAM - Gr Geometry      205.30      1523        
Anim Import Packfile    195.53      496         
Anim Import Models      195.53      496         
VRAM - Effect Geo       137.29      514         
Game                    136.60      115914      
Map Assets              128.96      12641       
Character Models        122.58      1505        
Gr                      115.76      193334      
Prop Models             114.39      5013        
VRAM - Prop Geo         109.60      212         
Uncategorized           106.47      914901      
Content                 96.50       37301       
VRAM - Character Geo    96.25       398         
VRAM - Gr Postproc      91.39       20          
Prop Packfile           89.87       677         
Composite Models        68.60       829         
VRAM - UI Textures      63.01       1491        
Collections             58.83       12810       

*--> Memory Category Usage (Exclusive) <--*
[Category]              [Size(MB)]  [Count]     
VRAM - Prop Tex         428.78      1261        
VRAM - Gr Geometry      205.30      1523        
Anim Import Packfile    195.53      496         
VRAM - Effect Geo       137.29      514         
VRAM - Prop Geo         109.60      212         
Uncategorized           106.47      914901      
Content                 96.50       37301       
VRAM - Character Geo    96.25       398         
VRAM - Gr Postproc      91.39       20          
Prop Packfile           89.87       677         
VRAM - UI Textures      63.01       1491        
Dictionary              55.46       2237        
VRAM - DDI Shader       48.60       28506       
Character Packfile      44.59       179         
Composite Tex Pool      43.84       86          
Map Zone                42.28       13550       
VRAM - Terrain Tex      42.25       51          
Gr                      40.05       7909        
Text                    27.88       4021        
Composite Packfile      24.73       687         
Effect Packfile         23.47       264         
Gr Cloud                19.96       21523       
Prop Tex                17.00       19          
VRAM - Composite Tex    16.96       38  

*--> DirectX Device Info <--*
VendorId    = 0x10de
DeviceId    = 0x1184
Version     = 10.18.0013.5330
Description = NVIDIA GeForce GTX 770
Compat      = 0x00100800
VidMem      = 2048 MB

Also, ran a memtest for other reasons (CPU failure) a few days ago.

Beldin.5498:

Healix.5819:

Beldin.5498:

Then its time to upgrade von 32-Bit to 64-Bit Windows.

Win 7×64 16 GB

And sure you have OOM crashes with all settings on low ? How much memory
usage shows your crash-log and do you use NVidia or AMD GPU ?

Because this game has horrible memory leaks at the current time…. Trust some of these people when they say it’s not the machine.

TexZero.7910:

Beldin.5498:

Healix.5819:

Beldin.5498:

Then its time to upgrade von 32-Bit to 64-Bit Windows.

Win 7×64 16 GB

And sure you have OOM crashes with all settings on low ? How much memory
usage shows your crash-log and do you use NVidia or AMD GPU ?

Because this game has horrible memory leaks at the current time…. Trust some of these people when they say it’s not the machine.

This is correct, you can look at my crash report. I was only dragon stand and my client crashed apparently something used 70% of my PC memory which its 23gb of ram.

• System Memory <—*
  Physical: 23179MB/32654MB 70%
  Paged: 54599MB/65308MB 83%
  Virtual: 127MB/ 4095MB 3%
  Load: 29%
  CommitTotal: 10708MB
  CommitLimit: 65308MB
  CommitPeak: 12711MB
  SystemCache: 23874MB
  HandleCount: 41122
  ProcessCount: 76
  ThreadCount: 1473

Some of you guys clearly have no idea what they’re talking about.
This isn’t about high/low settings or huge events with a massive amount of players.

I play GW2 on autodetected settings, which sets everything to “high” but nothing to “highest”, it also unchecks the high-res character textures checkbox.
I cannot remember even a single client crash during the 2 1/2 years I’ve been playing.

HoT releases – and suddenly the client crashes about once per day. And it does not crash during big events, the crashes appear to be completely random. First time this happened I was walking down an empty road in Verdant Brink! Another time in our Guild Hall with only eight players in it, another time in Lion’s Arch. I don’t even remember when most of the crashes happened, because there is no visible pattern to them. It once crashed while fighting the Wyvern Matriarch, but on the other hand I’ve completed a lot of events involving many more players without any issues.

At two times the portrait of one of my group members didn’t really load when he entered my map, there was just a blue dummy asura without any textures for me to be seen. The game then keeps on running for about a minute, and then it suddenly crashes.

It is a fact that these crashes did not happen before HoT, and that they seem to be unrelated to graphic settings and large-scale events.

Beldin.5498:

Yeah .. bring back Culling .. since people are simply not able to turn down their
setting from everything max by themselfs

Really .. is it so hard to set character model limit and quality to medium ?

I’ve been running GW2 for years on similar settings that worked just fine before HoT. No issue’s, no crashing or any of that nonsense. Well, sure, once in a blue moon it would crash. Happens.

But since HoT i crash so often. I’ve dialed my graphics down significantly already and i still keep getting crashes. So shelve the attitude, if i have to turn down my graphics to the point i cannot distinguish my character from a kittening tree that is not an acceptable fix.
I’ve mostly played WvW, so i am used to large group fights and a lot of kitten going off at once. Only recently has this become a problem.