Guild Wars 2

Hi ArenaNet, where do I lodge a formal complaint regarding the game?

I was completing the The Hand of Jormag event, spent almost 30 minutes and the event was almost done (less then 2%) when you forced all players to restart. When the game restarted of course the event was finished. Not just didn’t I get the reward but it didn’t count towards my dailies which was meant to be the last event.

Understand the need to do updates but the update should factor in the fact that people are spending time playing the game and want to receive the rewards. It’s disappointing as I feel I just wasted 30 minutes of my life that I will never get back – for nothing. Ironically, if I try to do the same event again I won’t receive the reward because of the DR.

I expect this to be rectified. Until such time I am not playing the game again. Thanks.

When the server restarts for a patch, it doesn’t “complete” events. It basically just resets every event on the server back to its default state (which is usually off, with X number of minutes before it starts).

So the fact that you didn’t get credit isn’t a bug, because no one got credit, because the event didn’t get completed, it just got wiped when the server went down for patch.

Yes same, just finished Cof Path1, accepted reward and chest (only blue junk as usual). Pressed ‘exit’ dungeon and crash. Five minutes later when l could log back in no reward from Dungeon and in fact a Potent Potion of Flame Legion Slaying which l used a good 15min before end of dungeon is still in inventory. It is reasonable to expect some compensation to players.
I’ve submitted a support request yet that will just go to NcSoft support so no joy to be expected there for wasted time. Happy Good Friday from Anet huh….