Forging the pact
An icky option is to tune down all your graphics settings to minimum.
Often, when people get ‘kicked’ due to cinematics, it turns out to be a combination of something that GW2 is doing during the cutscene and a graphics issue on the person’s PC (that issue might be hardware or software, and might be minor enough that it doesn’t come up often enough to trigger in other circumstances). Reducing the graphics on GW2 bypasses the troubleshooting and often works.
Otherwise, I strongly recommend creating a support ticket (follow the link at the top left of this page) and working with them; they can help narrow down the issue.
Good luck and please let us know what you find out.
My settings are on the lowest all ready. To me it is a lot smoother running that way. I didn’t think of a support ticket. But I think that is just because it is just on that cinematic and only on new characters. And I don’t plan on making any more new char for a while. And on some other story instances I did get dc’ed but not really sure if that was the game or just my ISP since at the time my ISP was acting up too.
Plus since it just happens once per char and I don’t plan on making another new one any time soon it would just take up there time without a way to check if it worked.