Guild Wars 2

hello i am experiencing a problem here, when i recently finished the level 16 fractal, and still inside the fractal lab, selling my items, some of my party already left the area, one gone offline, suddenly i got disconnected because some firewall issues, this is my first time experiencing this, when im login in back, my fractal level rolled back to 16, which is supposed to be 17, and the relic and ring from the daily chest is GONE, when i going back inside fractal lab, the try to get out, it got disconnected again and then when i login, everything back to before im completed my fractal, so can someone please help me, its very hard to get that type of ring……

I feel your pain. I haven’t been lucky enough to get a ring yet but i know i wouldn’t be happy if that happened. I’ve had several “similar” issues you could say with not getting the correct loot such as completing a dungeon and not getting any reward (cough TA F/F path) and unfortunately for me i have never received even so much as an official response to it. Submitted a ticket etc but nothing . No GM’s in this game to fix these kind of issues so your probably going to have to re-run it and hope you get another ring. I would love to know if anyone for that matter has had any success reporting something like this and actually being compensated for your loss