Guild Wars 2

Hello,
it’s kind of annoying. I sometimes don’t get enough reward chest, even though I complete all daily lvl 4 fractal tasks.
When I first noticed it, I thought I must be mistaken.
But I don’t think I am.
It doesn’t happen very often, but once in a while. And I please want the same amount of loot like everyone else.
Can you please look into the matter.

I’ve never seen or heard of anyone missing out on chests, which doesn’t it mean it cannot or doesn’t happen, just that if that’s happening, it’s both rare and difficult to track down.

Accordingly, if you want ANet to “look into this matter”, make it easy on them:

• If it happens again, use the in-game /bug reporting tool to document it. This provides additional data to ANet, giving them a time/date to look at.
• Additional, start a list that covers all the times you’ve seen stacks of 2 chests instead of 3. If your list includes more than three examples, submit a support ticket, so that ANet can work with you directly in troubleshooting.

And, of course, double-check the usual suspects:

• Is it possible that the chests auto-opened because you already had too many bouncies?
• Is it possible you opened the chests in a frenzy of inventory management?
• Is it possible your little brother opened them (while you were AFK) in frantic revenge for you eating all the green clovers from the Lucky Charms?

None of those seem very likely, but then again, neither does it seem likely that you’d get two but not three of each tiered reward chest.

Good luck & please let us know what you discover.

well thanks for your reply, I thought about using the support system ingame, but the categories are just confusing, this is clearly a pve matter, but I don’t know what to select from there…
- as I stated that it happened before and most of the time I was unsure, if I had opened the chests by accident.
- yes the bouncy chest can open if you have too many, but that doesn’t mean the reward chests open in your inventory, it just sends the reward chest to it.
- nope, not afk, no little brother going at my pc

yeah, there’s not really a good category for the situation
So it helps to know that it ultimately won’t matter — if you describe the scenario well (and I think you have).

Support tickets at any company get divided & conquered. There are specialists for the routine things and specialists for the weird stuff, people assigned to dealing with bugs and others dealing with lost items. Regardless of how we (the player) assign the ticket, the first thing the first support person does is double-check the routing. If they can handle it, they do (and reclassify as needed); if they can’t, they reclassify so it goes to someone who can. (Incidentally, this is true for any customer support system on the planet, except for cable companies — with them, there’s a good chance your request goes into the recycling bin, regardless of how it was first routed ).

As a practical matter, for this issue, I’d go with “General PvE” → “Dynamic Events”. The first fits; the second is close enough.

Did you switch charactrers after doing 2 of the fractals if so the missing chest can have ended up in the other chars inventory.