Guild Wars 2

So, since the Heart of Thorns patch or so, I have been having this weird issue.

If I run the game on fullscreen mode, instead of windowed fullscreen, the game will sometimes experience a weird semi-crash. The screen will lock up the same 2 frames, playing back and forth, while the sound keeps playing. Alt-Tabbing out of the game, and then back in fixes it. Also when running in windowed fullscreen this never happens.

I have Windows 10 fully up-to-date, as well as the latest AMD drivers available, and Game DVR recording in the B-Box app is set to off.

I contacted the GW2 support team and this was their reply:

“Hey _______ =)
This actually happened to me too the other day. I was taking a selfie lol (screenshot) of my character and whenever I press F6 during a combat move, it freezes and looks like I’m shooting over and over again; but really it’s just like you said, “2 frames, playing back and forth.”
Of course I had it on “Fullscreen” instead of “Windowed Fullscreen”.
So it tends to work better when switched to ‘Windows Fullscreen" and then pressing maximize from there. It’s a little confusing but it works… and when ever it started to do the 2 Frame things I can press ‘ESC’ and it takes me to my desktop screen. I just press the GW2 icon again and then the frame is fixed.
So you’re not the only one! I definitely believe this is a bug. So the best thing right now to do is to post a bug report onto the forums, and the DEVS should look into it. It’s just us two so far, so it’s a new bug for sure.
Regards,
GM Smeegzzzzzz
Guild Wars 2 Support Team"

So it’s happened to the kind support person as well, so I’m posting it here as instructed.
Oh and someone over on Reddit was complaining about it as well a while back before I started getting it and they never resolved it. Would be great to get this looked into or getting a response from one of the devs (though I guess not running it in fullscreen works as a work-around, but you do lose FPS).

I also stop playing the game, I login and log out, its 4-11 fps at lowest settings, but even if its highest settings its about the same thing…maybe 1 fps loss… lol

the game is not playable.

I formated my pc last night and give it a try with a fresh system, but nothing!
I repaired
I used the 64 bit launcher
I repaired again… nothing

If I try to autodetect the best settings for me, the game chose ultra settings because I run the game in an i7 (4 cores and 8 threads) with 8 gigs of ddr3 and a GTX 780 gpu card.

The game is not playable, because it goes like still pictures and if its a major event, I see cuts of images… In the beta the game run perfect, but after release and lots of patching, the game is unplayable.

in the world other than Maguma jungle, is better about +10 or 15fps some times goes up to 60! but it lost allot since release.

some times I experience a sound with graphics problem, in major events, when the game is SOOOOO slowed down, the sound also slows down(??)… I saw that bug in fallout 4, a conflict with directx d3dsound bug… well it does that… The sound sounds like matrix movie, in slow motion… (bethesda fixed that bug though with a patch…not entirely but they did improved it).

Right now I deleted the guild wars folder (from my other hdd) and redownloading the game… if its not working, its a developer issue.

I have the same problem as you, Oyranos.

i have tried everything i could except OS reinstall and nothing seems to help.