Guild Wars 2

This is REALLY kittening annoying now, every time i get onto a good map that has a chance in doing the meta events, the game just flat out crashes to desktop. how is this NOT fixed yet? This should’ve been a TOP priority.

If someone disconnects from the game, they should have a spot on that shard reserved for 3+ minutes at least to prevent bullkitten like this.

100% agree. I have been saying this for years, but it’s even twice as important now with the map progression style they have chosen that it is very important to remain in the map for an hour. Sick when you DC and can’t find your way back.

Yes im pretty kittening mad about this issue too. It always happens during Meta events for me ALWAYS. I’ve just stopped doing them. So frustrating.

I doubt they’ll ever add in a slot reserved system. They’ll just ignore the problem and hope that months from now some of the crash issues are worked out and less people are running the long meta events.

Honestly, they’d be foolish not to. It’s disruptive to their entire new progressive map style rewards. It makes zero sense not to implement it now.

this should be their top priority, players cant do events longer than 10 minutes.
and sometimes even freezes completly, this is crazy.
this is the worst pacth ever.

This issue was floating around since years but it became much more widespread after HoT launch and I dont think it can be ignored anymore. The only response from Arena representative that I was able to collect from forum archives is “it is because of your 32-bit system, upgrade to 64-bit”. There was also some typical “check for malware/virus” reply.

I suspect that we may have an issue (perhaps memory leaks) that was dusted under the carpet for a long time and right now due to client features bloating, HoT was a step on that carpet which exploded the hidden filth all over the place. Upgrading to 64-bit or lowering graphics settings was just pushing this moment away as it was not a proper fix but merely a method to mask issues with a client.

Right now people with 32-bit systems are crashing. People with 64-bit systems are crashing. People with OSX are crashing. People with 4 GB RAM are crashing. People with 32 GB RAM are crashing. People with GeForce 980Ti are crashing. People with AMD graphic cards are crashing. People who made a new clear Windows install just because of this issue are still crashing. All with same error type as is clear after examining error logs posted on this forum.

If some people are not crashing, it would be nice to know why. I am trying to pinpoint some common difference between those systems and the others as well as gameplay behaviors. So far without proper conclusions but I will keep looking.

I understand that this is hard time for Arena. Years ago I worked for QA in a TV station, I also have a brief experience in a game testing company. I know people can be jumpy. I know it is hard to track and fix errors if you have hundreds of them in the pipeline. But considering how critical this issue is for many people (just look at how many reports people are posting recently, In my guild many people crash as well and they say they did not before) I would expect some acknowledgement. Given how your game is designed right now, crashes without the possibility to get back into same instance when relogged within one or two minutes are gamebreaking. Tarir assault is awesome. But I can work my kitten and then crash 5 minutes before success to end up with rage instead of satisfaction. Even anti-dc parties are not a fully safe method as when the map is going good there is a decent chance that it will be 100% filled.

I would expect some communication from Arena just so I can know if they are on point with this issue and what is going on. So far all I have is years old posts with “upgrade to 64-bit system” solution which are clearly irrelevant at this point. I understand that fixing things takes time and I will be patient. As long as there is even some basic communication. Right now for all I know, Arena’s stance on this problem might be “it is all working as intended, fix your PC and make sure you don’t have a virus” in which case, you know, Fallout 4 is coming.

I am in the process of testing GW2 with multiple GFX settings and on different PC-s while trying to get some conclusions regarding this crashing (yes, I have access to 3 PC-s with different configs, I can reproduce same crash on all of them). I posted some very basic findings in the other thread. I will post more once I have more date.

Started crashing with HoT, never ever crashed before.

Auric Basin keep crashing, it is the third time i get screwed just before or just after victory … i’m done with that map for the time being.

Played this morning and every couple minutes in Dragon Stand I was crashing. Stopped went to LA and crashed just standing there. Worst time yet. I am playing on a brand new iMac.

trobbi.2891:

Played this morning and every couple minutes in Dragon Stand I was crashing. Stopped went to LA and crashed just standing there. Worst time yet. I am playing on a brand new iMac.

Guys, keep posting details like that. Thanks to this we can dismiss the “upgrade your old potato PC” argument which is quite common. Thanks.

Same here. Does not matter where I am, game crashes after 1-2 hours of gameplay. Its getting really annoying.

Most of the times it happens when I open trading post, then I see big blue/green colors, then after a few seconds it crashes.
This also happened once when I tried using cooking station.

Sometimes it seem to just crash randomly.

Win 7 64bit
16GB RAM
GTX 970
Installed on SSD

Update with an interesting fact regarding OOM crashes:
I still crash in 1-10 minutes in every map even when i’m alone, BUT i managed (for two times) to play two hotjoin matches in a row without crashes,. The crash occurred in both cases once i got back in heart of the mists.
So..crashes in some minutes in every map being alone but you can actually play pvp using skills, passing loading screens and with people playing around.
I don’t think we need more evidence that these crashes ARE NOT related to our OS.
So..it may be that crashes are related to the Halloween part of the patch? (since well, pvp servers/arenas are not affected by it).
I still invite everyone to post in here to collect infos related just to OOM crashes, since the past discussions are full of different problems (maybe we can post on the various social networks and Reddit too).
And, of course, i’m still asking for a reply from Anet.

peter.2738:

Same here. Does not matter where I am, game crashes after 1-2 hours of gameplay. Its getting really annoying.

Most of the times it happens when I open trading post, then I see big blue/green colors, then after a few seconds it crashes.
This also happened once when I tried using cooking station.

Sometimes it seem to just crash randomly.

Win 7 64bit
16GB RAM
GTX 970
Installed on SSD

Glad you mentioned that! I get the same thing. As soon as I see blue/green (mostly from the TP, but have seen on world map, pvp, equipment screen, etc) I can expect a crash within 10-20 seconds.

I too have been having random crashes to desktop.

Sometimes, but not always, I notice that the textures of other players and NPCs begin to glitch out and not load right before the game crashes.

I should probably mention, since it might be graphics related, that I’m using a GTX 960 with the latest drivers and has been able to run plenty of other games just fine, so it’s unlikely an issue of hardware being too weak.

DarkShadow.3527:

Update with an interesting fact regarding OOM crashes:
I still crash in 1-10 minutes in every map even when i’m alone, BUT i managed (for two times) to play two hotjoin matches in a row without crashes,. The crash occurred in both cases once i got back in heart of the mists.
So..crashes in some minutes in every map being alone but you can actually play pvp using skills, passing loading screens and with people playing around.
I don’t think we need more evidence that these crashes ARE NOT related to our OS.
So..it may be that crashes are related to the Halloween part of the patch? (since well, pvp servers/arenas are not affected by it).
I still invite everyone to post in here to collect infos related just to OOM crashes, since the past discussions are full of different problems (maybe we can post on the various social networks and Reddit too).
And, of course, i’m still asking for a reply from Anet.

Crashes are often related to player density. Zergs cause memory usage to skyrocket. This most likely eventually triggers a crash. From what I can see, there might be some issue with GW2’s garbage collector. It already smelled of memory leaks, now it reeks of it.

I never crashed this much if at all before HoTs release. Now I crash almost everytime I log on.

About to reinstall everquest over these crashes…nothing in gaming has ever made me this angry.

5 times out of 6 i have crashed right at the end off dragons stand in the last two days, that’s 10 hours totally wasted plus the xp lost on the boosters bought from the gem store to help with the mastery grind.

Crashed 4 times, only once got back onto the same map, where progress wasn’t lost

I keep getting 3-4 crashes in Dragon Stand, usually when the map is full. Was almost finished with Meta and crashed, couldn’t rejoin my party because the map was full. So I lost out again

https://forum-en.gw2archive.eu/forum/support/bugs/Same-crash-since-launch/first#post5693801

I managed to find a temporary fix for this crash issue, until ANET finds a better solution. Been working for me all day, no “heap bytes” crashes anymore!

Ohh so that’s why i just got booted and now the game refuses to log back in again? i was stood in verdant brink when an event began….maybe i should pull my guardian out of HoT related maps until you fix them so they dont break the game all the time?

Assuming the game lets my log in again before your next patch that is…

Dajova.5849:

https://forum-en.gw2archive.eu/forum/support/bugs/Same-crash-since-launch/first#post5693801

I managed to find a temporary fix for this crash issue, until ANET finds a better solution. Been working for me all day, no “heap bytes” crashes anymore!

That post is about a completely different issue.

GreyWraith.8394:

Dajova.5849:

https://forum-en.gw2archive.eu/forum/support/bugs/Same-crash-since-launch/first#post5693801

I managed to find a temporary fix for this crash issue, until ANET finds a better solution. Been working for me all day, no “heap bytes” crashes anymore!

That post is about a completely different issue.

No it’s not. It’s still about the “heap bytes” crash issue, which is a memory issue and started happening with the HoT launch as well. So unless you tested this and it doesn’t work, you can’t say it’s not the same issue.

So you want us to mess with the frequencies of our perfectly working GPUs because of a buggy client? Say what?
It might help you maybe with your card, but from a logical pov it does not make sense to generalize.

VaLee.5102:

So you want us to mess with the frequencies of our perfectly working GPUs because of a buggy client? Say what?
It might help you maybe with your card, but from a logical pov it does not make sense to generalize.

I’m just sharing what i’ve found to be working for me. You don’t have to take my word for it, but unless you’re fine with the constant crashing and can’t wait for ANET to fix it themselves, this is the solution i’ve found. It’s your call to test it yourself or not.

But like i said, unless you’ve tested it yourself and can say with 100% certainty that it doesn’t work, then just stay silent, you’re not helping anyone.

You are giving an advice that might potentially fry people’s GPUs, I won’t test anything unless you’re willing to give me 800$ to replace my GPU if it burns.

VaLee.5102:

You are giving an advice that might potentially fry people’s GPUs, I won’t test anything unless you’re willing to give me 800$ to replace my GPU if it burns.

That’s why i said on my post there that unless you have at least a GTX gcard, DO NOT TRY THIS! It seems that you never read the post in the first place, so… Yeah… Not my fault if it fries cus you don’t read…

and fyi, my card is a GTX 660 one, so…

edit: these are my ingame values, if you’re interested (after 1 hour of play)
https://i.gyazo.com/30de4fff3b2196e31aba42b24ece1aad.png

On the crashes part, this is why I wrote this.

https://forum-en.gw2archive.eu/forum/game/gw2/Anet-time-for-reserved-slots/first#post5676392

I don’t know why you get so hostile, I’m just trying to let the less tech savvy people know.

I have a GTX 980 fyi, but I won’t try this. What are you suggesting might repair issues you might have in all games, e.g. the card doesn’t have enough power or bad drivers or bad chips on your GPU, etc.

Changing the offset to 150-200Mhz on one card, might set another card in flames, those values are purely arbitratry chosen by you for your specific GPU. So unless everyone has a GTX 660 from the same manufacturer and the same production batch as you, then your advice is worse than no advice.

VaLee.5102:

I don’t know why you get so hostile, I’m just trying to let the less tech savvy people know.

I have a GTX 980 fyi, but I won’t try this. What are you suggesting might repair issues you might have in all games, e.g. the card doesn’t have enough power or bad drivers or bad chips on your GPU, etc.

Changing the offset to 150-200Mhz on one card, might set another card in flames, those values are purely arbitratry chosen by you for your specific GPU. So unless everyone has a GTX 660 from the same manufacturer and the same production batch then your advice is worse than no advice.

I’m getting hostile? I’m telling the truth and what works for those that have the specific crash issue. There is no more to it than what was posted in the post. I don’t care if you believe me or not, only if you haven’t tested it out yourself…
… and btw, you’re using a GTX 980 card and you have memory issues? Or you’re just here to talk nonsense about something you don’t have yourself? Cus it seems like it.
And if you’re think I’m being hostile, you haven’t been on the internet for very long… I think I’m being perfectly reasonable for what i’ve seen for issues like this.

Dajova.5849:

and btw, you’re using a GTX 980 card and you have memory issues? Or you’re just here to talk nonsense about something you don’t have yourself? Cus it seems like it.

Yes i do have memory issues and crashes since HoT got live, wouldn’t reply on this topic if I wouldn’t.

VaLee.5102:

Dajova.5849:

and btw, you’re using a GTX 980 card and you have memory issues? Or you’re just here to talk nonsense about something you don’t have yourself? Cus it seems like it.

Yes i do have memory issues and crashes since HoT got live, wouldn’t reply on this topic if I wouldn’t.

Well, then it’s strange. But since you have a better card than me, i don’t see why you shouldn’t try this, since it worked for me. Even if it’s only for 1 day. Works wonders.
At most, your card shouldnt be hotter than 5C by doing this… That isn’t much.

More and more people are having the suspicion that it might be a memory leak, so in the end, no matter how much memory you have you will crash if you play for longer time.
Not sure if it’s RAM or VRAM issue, gonna do some tests today.

That’s why I said it’s a temporary fix, until ANET have fixed it on their side. Once it’s fixed, they can go back to 0 offsets again.

Dajova.5849:

VaLee.5102:

I don’t know why you get so hostile, I’m just trying to let the less tech savvy people know.

I have a GTX 980 fyi, but I won’t try this. What are you suggesting might repair issues you might have in all games, e.g. the card doesn’t have enough power or bad drivers or bad chips on your GPU, etc.

Changing the offset to 150-200Mhz on one card, might set another card in flames, those values are purely arbitratry chosen by you for your specific GPU. So unless everyone has a GTX 660 from the same manufacturer and the same production batch then your advice is worse than no advice.

I’m getting hostile? I’m telling the truth and what works for those that have the specific crash issue. There is no more to it than what was posted in the post. I don’t care if you believe me or not, only if you haven’t tested it out yourself…
… and btw, you’re using a GTX 980 card and you have memory issues? Or you’re just here to talk nonsense about something you don’t have yourself? Cus it seems like it.
And if you’re think I’m being hostile, you haven’t been on the internet for very long… I think I’m being perfectly reasonable for what i’ve seen for issues like this.

Maybe you want to check out some tech forums and read up on overclocking? You’re essentially asking people to overclock their chips in a very haphazard way. As the other guy has pointed out, every chip is different and has different overclocking results. I’m using a Gigabyte GTX 970 OC Windforce. I’ve overclocked my card and stabilized it, but I still crash.

Maybe you want to take a look around the forum: Many people with really good GPUs are still experiencing crashes. Your advice can cause GPUs to crash due to VRAM errors or other computational errors because of the overclock. That’s why the other guy’s saying that you’re giving out bad advice.

That’s why i said on my post that you should NOT try it if you have a older card than a GTX card, cus that’s what i have…. and it does fix the crash, i never said it was without hitches.
The fix i posted was for the “heap bytes” crash issue specifically, maybe not the OOM issue. I dont know if its any difference, but clearly it is.

Dajova.5849:

That’s why i said on my post that you should NOT try it if you have a older card than a GTX card, cus that’s what i have…. and it does fix the crash, i never said it was without hitches.
The fix i posted was for the “heap bytes” crash issue specifically, maybe not the OOM issue. I dont know if its any difference, but clearly it is.

Do you not understand that it isn’t about GTX cards? Even between each 980 Ti card, not all of them have the same overclocking potential. Some cards can’t even go beyond 30MHz, while some can go way beyond that. You can look at some of the online benchmarks verified by different benchmarking applications. There’s a very wide spread.

In addition, every computer has different hardware and software configurations. Not to mention that each card may even have different amounts of VRAM. How can you make an assertion for your unique scenario without providing a clear explanation of what that might affect?

WHEN ARE WE GOING TO HAVE A REPLY FROM A NET

It’s very poor customer service to ignore… your customers like this. I’ve yet to see any public post or announcement about the crashing issue.

Hell, there are community suggestions to improve the issue which should be posted BY ARENA NET so players can learn about them more easily.

Currently the only semi-temporary fix I’ve found is to turn all graphical settings to the lowest. This gets you longer playtime between crashes. I’ve spent days adjusting individual settings but you always end up crashing anyway.

So basically they got your money and either you gonna upgrade to 64 bit or stop playing. Well… if this kills the game, they deserve it. This should be top priority. There is no reason for someone to have to upgrade to 64 bit system just to play a single video game.
I’m so happy I haven’t spent money to get the expansion. I would be way more upset if I did.
Time to find another mmo to play. No reason waiting on these guys when they can’t even officially address the issue.

I here AION is really fun…

whoa i just found this game ELOA. It hasn’t hit beta yet, but, I just signed up for it. Looks promising.

BlackAttack.8471:

So basically they got your money and either you gonna upgrade to 64 bit or stop playing. Well… if this kills the game, they deserve it. This should be top priority. There is no reason for someone to have to upgrade to 64 bit system just to play a single video game.
I’m so happy I haven’t spent money to get the expansion. I would be way more upset if I did.
Time to find another mmo to play. No reason waiting on these guys when they can’t even officially address the issue.

Going 64bit won’t help. I’m running it, have been forever. Game worked fine until HoT went live. So if that is a “fix” they’ve suggested, it’s not. :\

Im 64bit and am crashing at every meta event i try in hot. even turned settings way down and it changes nothing,im back in the silver wastes as in its curent state this expansion is unplayable.They sold faulty goods but if i want a refund i loose my account.

This is getting beyond tiring and into maddening. Every time I get on a well organized map, I get DC’d either far in or right before the end of the meta chain. Its getting even worse in WvW. We can have two drivers DC in the middle of the raid, then I have to tag tertiary, and then I crash aswell. I know without a doubt that this issue is not in hardware but in Anet’s software.

System Specs:
Windows 8.1 64bit
i4790k at 4.4ghz
Dual MSI GTX 780ti 3gb video cards (not in SLI because GW2’s engine doesn’t support SLI)
16gbs of Corsair Vengeance Pro Ram – 2400mhz

HOT just crashes so many times in a day, it’s become painful to even just think about playing it.

worst customer service eu
no response nothing
just an unplayable service.
thanks for robbing all the players

1 hour and 15 minutes to get access to Crystalline Ore down the drain
Just try next time, so you can open 20 pods which each have a chance to contain a single piece out of the 250 you need
What a joke