Guild Wars 2

Ever since the June 23rd update, I have been experiencing client crashes very often. I have experienced it while doing nothing in particular. I have been standing in Lion’s Arch, running around the Cursed Shore, doing events in Dry Top etc; It doesn’t really matter. Sometimes it happens multiple times in a row almost completely inhibiting my ability to do anything – I had just walked into the Skritt Queen cave in Dry Top after waiting for a while and the game crashed preventing me from getting the rich vein for another hour; frustrating. Interestingly enough, there were a bunch of Windows Updates that were installed on June 23rd as well; so I have been hesitant to make this post up until now. because I’m not sure what the cause could be. Is there anything that can be done to help me identify what is causing all of these crashes so I can get back to enjoying the game?

Thank you very much!

Jon Olson.8439:

Please post the crash text.

Where do I find that? The application suddenly closed and Windows tried to recover it. I have multiple Application Error events, 6 that I can find, recorded in my logs:

Are there additional logs for GW2 that I am missing?

Thank you very much!

I did a little research. There are no ArenaNet.log or Crash.dmp files in my Guild Wars 2 installation directory unfortunately.

I have the same issue. The game just exits. Similar to the “Exit Game” opinion. No crash log comes up for me. It just closes.

JLDubz.1257:

Jon Olson.8439:

Please post the crash text.

Where do I find that? The application suddenly closed and Windows tried to recover it. I have multiple Application Error events, 6 that I can find, recorded in my logs:

Latest 07-07

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Faulting application name: Gw2.exe, version: 1.0.0.1, time stamp: 0×559c43a1
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0×550f42c2
Exception code: 0xc0000374
Fault offset: 0×000e5624
Faulting process id: 0×13d0
Faulting application start time: 0×01d0b90690385a7a
Faulting application path: C:\Program Files (x86)\Guild Wars 2\Gw2.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: f0c685cd-24f9-11e5-8290-6002922759bd
Faulting package full name:
Faulting package-relative application ID:

Earliest 06-28

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Faulting application name: Gw2.exe, version: 1.0.0.1, time stamp: 0×558ddb8b
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0×54c846bb
Exception code: 0xc0000374
Fault offset: 0×000e5934
Faulting process id: 0×16c8
Faulting application start time: 0×01d0b1bb1ba4b39b
Faulting application path: C:\Program Files (x86)\Guild Wars 2\Gw2.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: da0eeb4e-1dae-11e5-828b-281878fdb4fa
Faulting package full name:
Faulting package-relative application ID:

Are there additional logs for GW2 that I am missing?

Thank you very much!

your ‘problem’ is … ntdll.dll … ask Mr Google

Look into your \Users\your name\AppData\Roaming\Guild Wars 2\ArenaNet.log

muckshifter.9731:

your ‘problem’ is … ntdll.dll … ask Mr Google

Which could also be GW2.exe accessing specific methods from ntdll.dll that are throwing unhandled exceptions or are behaving unexpectedly. A way to trace this is what my post is all about. Mr Google can’t tell me what method is barfing and crashing GW2.

Thank you for your help.

Beldin.5498:

Look into your \Users\your name\AppData\Roaming\Guild Wars 2\ArenaNet.log

Nothing, but thank you for your recommendation.

Do these crashes come with the game blacking out and an annoying stutter sound bite?