Game crash when typing in chat.

Game crash when typing in chat.

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Posted by: snaplemouton.1294

snaplemouton.1294

My game randomly crash from time to time after typing in chat and I finally found why.

Apparently, the game chat doesn’t support the Canadian Multilingual Standard keyboard layout…?
I use 3 layouts on my keyboard which I switch between using Shift + Alt.
You can see my layouts with the attached screen.
Since I’m french, I’ll translate to english here.
French (Canada)
- Canadian Multilingual Standard
English (Canada)
- English (United-States)
- French (Canada)

I doubt I can be more specific about why and what is the bug… so please fix if you can. (And do not tell me to use something else then Canadian multilingual standard because I need it.)

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Game crash when typing in chat.

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Posted by: Jason King.2647

Jason King.2647

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Is this still happening; and if it is, do you know if you’re crashing when you type in specific characters? It’s possible the crash could be caused by entering characters that the game doesn’t recognize.

ArenaNet Community Team
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Game crash when typing in chat.

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Posted by: Andalamar.4201

Andalamar.4201

I’ve had that randomly happen when I try to change in-game chat channels after a long time. For example, I’d talk into guild chat for a while, do something else for 10 minutes, type something in /say and the client locks up/freezes immediately when I press Enter.

The last time it happened was no more than 5 days ago, that’s for sure. I’ll have to test a few uncommon characters like you mentioned, Jason.

Remember that there is a difference between the majority of players and the loudest players.
-Hawcinn/Barborin

Game crash when typing in chat.

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Posted by: snaplemouton.1294

snaplemouton.1294

Did some tests

Shift + 6 (which give ‘?’)
Result : Crash
assfg
Result : Crash
135
Result : Crash
. (dot)
Result : Crash

I conclude it’s the keyboard layout that cause it.
To be more specific as how the game crash, it’s not an actual ‘crash’. It’s more like a freeze that won’t unfreeze. The game is still opened (Friends reported that my character just kept on walking if I was walking after the game froze). I have to Ctrl + Alt + Del to terminate GW2.
Edit : My game will freeze at any moment. I can have been logged for 10 seconds and it will crash as soon as I type something in that layout. Or it can have been 5 hours with the game open, it will crash if I type in that layout. It’s not a problem about if I’ve been inactive or not in the chat for a long time. I’ve gotten use to not using that layout in the game but it bothers me to have to use different keys to type stuff sometimes.

(edited by snaplemouton.1294)

Game crash when typing in chat.

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Posted by: snaplemouton.1294

snaplemouton.1294

Did some more testing, and the game didn’t freeze for about 10 chat message sent in that keyboard layout. Then froze like it usually do when I sent another message.

Still never happened to my other keyboard layout.
Something to keep in mind, on that layout, the keyboard is set to French rather then English.

Game crash when typing in chat.

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Posted by: Giles Marchand.6970

Giles Marchand.6970

I have the same issue, the keyboard layout changes to French just before my game crashes. It won’t actually crash until I hit “Enter” or click somewhere else on the screen. It’s happened a lot and I can say without a doubt that there isn’t any specific character combination that causes this.

Game crash when typing in chat.

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Posted by: snaplemouton.1294

snaplemouton.1294

Seems like Giles got the same problem as me. And by his name I can tell he is french-canadian too just like me.
So my guess is French layout on french-canadian keyboard got something special that make the game freeze…

Game crash when typing in chat.

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Posted by: Andalamar.4201

Andalamar.4201

I’ve had that randomly happen when I try to change in-game chat channels after a long time. For example, I’d talk into guild chat for a while, do something else for 10 minutes, type something in /say and the client locks up/freezes immediately when I press Enter.

The last time it happened was no more than 5 days ago, that’s for sure. I’ll have to test a few uncommon characters like you mentioned, Jason.

Bump. This happened today again.

Remember that there is a difference between the majority of players and the loudest players.
-Hawcinn/Barborin

Game crash when typing in chat.

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Posted by: Silwyr.3260

Silwyr.3260

This happens for me too, with finnish keyboard layout. Tough it happens also while typing, not only when pressing enter or clicking somewhere else on screen.

Game crash when typing in chat.

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Posted by: DarkHunter.1639

DarkHunter.1639

Happens to me so often!! Cant even start fractals.
Please fix it.

(edited by DarkHunter.1639)

Game crash when typing in chat.

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Posted by: Jason King.2647

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Jason King.2647

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We’re tracking this issue, but getting it to consistently occur has been difficult, so we don’t have an ETA on a fix yet. Thank you for your patience!

ArenaNet Community Team
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Game crash when typing in chat.

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Posted by: Pontilla.8256

Pontilla.8256

CTRL+Shift is bugging also it makes you crash and it is very annoying!

Proud member of The Royal Heroes of Piken Square.
www.pikenheroes.enjin.com

Game crash when typing in chat.

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Posted by: Devata.6589

Devata.6589

It’s like Pontilla.8256 says. It happens when you pressed CTRL+Shift. This bug has been in since beta 1. I also reported it on the forum I think and send in bug-reports. It’s a very consistent bug. Not sure why you think it is not consistently.

Now some extra information (I think I added that in bug reports). The CTRL+Shift has to do with the installation of multiple keyboards in Windows (not real keyboard but in the software / drivers). CTRL+Shift switches between keyboard. So I guess that if you do not have multiple keyboards installed on windows this problem might not happen! I don’t know but that might be why you think it is not consistent.

(edited by Devata.6589)