Guild Wars 2

Every day at 12:15pm EST, the game crashes. It’s always during Teq for me so after trying to complete it, guess what happens? I get no credit and no chests OR it will sometimes give me one or two of the chests for tagging Teq but not allow me to collect the big chest at the end. This is problematic and has happened daily since the most recent patch went through a week ago.

The particular bug is always the sound bug. The sound freezes or cuts out completely.

I haven’t seen reports of crashes like this, which suggests there might be things you can do on your end to prevent it. If they work, that would give ANet additional information that would make it easier to troubleshoot the issue.

Have you tried any of the following?

• Turning the sound off via the options [f11] panel?
• Turning the sound off via windows (or mac) OS?
• Tuning down graphics settings to minimum?
• Being somewhere other than Sparkfly Fen at 12:15 pm your time?

Regardless, it’s worth creating a support ticket (follow the 3rd link at the upper left) and getting Customer Service involved.

Good luck and please let us know what you find out.

Another option you could try is to disable music or sound by using command line arguments. -nomusic or -nosound come to mind.

https://wiki.guildwars2.com/wiki/Command_line_arguments

Bug is caused by memory limit of 32 bit programs. The proper fix is for ArenaNet to make a 64 bit client. But, since that probably won’t happen, the work around is to lower character limit and model quality to medium during zerg events.

Thanks for the tips. It’s no longer just cutting the sound and letting me play until it finally full on crashes… now it just up and instantly crashes even if it’s just a few people standing around. I’ve tried rebooting and adjusting my game settings. If I really have to I’ll reinstall the game but I’m hoping it doesn’t come to something time consuming like that. Since it’s still happening – though at different hours now – I will see if lowering my settings even more helps… sucks to have a machine that can play the game at great quality but you have to play like your computer is from 1999 to prevent a crash.

I did submit a ticket (it’s crashed 5 more times since posting this…) so hopefully they get the message. I know it happens to a lot of people in WvW, but I’ve never had any issues like this in PvE until the most recent big patch. :\

Now to figure out why I’m getting chests from the Great Jungle Wurm but no credit on the achievements… on top of multiple crashes, ha.

Dropping all the graphics down to the bare bones seems to have resolved the issue… thanks again for that tip even if the game looks ugly once more. I’ll miss the effort put into making it look pretty since it is unplayable in that state.