Guild Wars 2

So I’m trying to load my personal story on my lvl 20 Norn Warrior and the game crashes just after the loading screen, This comes up.

—> Crash <—
Exception: c0000005
Memory at address 000002cc`f7083464 could not be read
App: Gw2-64.exe
Pid: 4904
Cmdline:
BaseAddr: 00007FF79EDB0000
ProgramId: 101
Build: 68886
When: 2016-11-04T10:21:31Z 2016-11-04T11:21:31+01:00
Uptime: 0 days 0:05:01
Flags: 0

Can anyone help me please? I cant continue my story

also getting this

the early norn personal story instances have an issue at the moment with scenery drop out. that might be what is causing your crashes. others have reported crashing at the loading screen too in relation to this bug.

https://forum-en.gw2archive.eu/forum/support/bugs/Ground-disappearing-during-personal-story/6386981

glad I am not the only one with this problem I was just about to make a post about this since I have numerous hours on guild wars 2 and haven’t experienced crashes till recently. not only the scenery always screwed up but right after the loading screen I keep crashing.

I did see the scenery drop out in the earlier parts of my story quest. My game crash is coming now every time I try to enter The Wolf of Havroun instance (part of the level 10 chain).