Game freezing at character select screen.

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

10/25/15 update: This issue seems to have been resolved with the launch of Heart of Thorns.

Is this a known issue? Any fixes incoming? Sometimes when I start the game, it gets to the character screens and locks up. The music continues to play and the rest of my computer seems to run just fine but the animation is frozen. The colors on my character’s armor don’t appear to have loaded correctly and are a different shade. Alt tabbing doesn’t work, trying to close the game or kill the task on my second monitor doesn’t even work. I have to reset my PC.

I’m on Windows 10 Home 64bit. I’m running two Radeon 7970’s in Crossfire with 16GB of RAM and a 3770k CPU.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

(edited by DavidGX.7240)

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

From what I can tell it’s an issue with Crossfire. When I disable it for GW2 the issue is completely fixed. I’ve tested the cards with and without the overclock, nothing. Tested it with and without running MSI Afterburner, nothing. The only thing that solves this is disabling Crossfire completely or just for this game.

This is on 15.9.1 beta and the previous two driver releases. Only on Windows 10, it didn’t happen with 8. Any ideas?

Edit: I should add that this issue doesn’t happen with other games I’ve tried, such as The Witcher 3 and Cities Skylines.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: Silver.3510

Silver.3510

Since i updated to Win 10 64bit i’ve the same issue: game freeze often in character-screen with music playing and only way to get out is to restart with power button.
With Win 8.1 all was fine.
Have two AMD Radeon™ HD8970M in crossfire with Catalyst-Version 15.7.1.

I’ve now testing without crossfire and since yet no freeze.

Are there any fixes upcoming?

(edited by Silver.3510)

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

Well I’m definitely glad to hear that it’s not just me. I’m also glad to hear that disabling Crossfire seems to be a work around. Hopefully that discovery will lead to a solution.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

Daily bump for an official response…

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: Zax.6170

Zax.6170

Win7, single GPU, happens to me from time to time. Restarting the game is usually the solution…

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

Win7, single GPU, happens to me from time to time. Restarting the game is usually the solution…

When the game freezes this way closing it isn’t an option. As Silver said, you have to restart your system. I’ve tried opening the task manager on my second monitor and killing the process and nothing happens.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: Nury.3062

Nury.3062

Is this a known issue? Any fixes incoming? Sometimes when I start the game, it gets to the character screens and locks up. The music continues to play and the rest of my computer seems to run just fine but the animation is frozen. The colors on my character’s armor don’t appear to have loaded correctly and are a different shade. Alt tabbing doesn’t work, trying to close the game or kill the task on my second monitor doesn’t even work. I have to reset my PC.

I’m on Windows 10 Home 64bit. I’m running two Radeon 7970’s in Crossfire with 16GB of RAM and a 3770k CPU.

Hello.
Have you tried to rollback your graphic card driver.
My latest driver (i have an nVidia) update made GW2 unplayable,freeze + black flickering and when it was working had a ….some kind of lag..
All i had to do was to rollback the driver and now i can play the game.
I hope this helps you.

—-Balthazar Order [Gods]—-
“We are now! We are forever!”

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

Is this a known issue? Any fixes incoming? Sometimes when I start the game, it gets to the character screens and locks up. The music continues to play and the rest of my computer seems to run just fine but the animation is frozen. The colors on my character’s armor don’t appear to have loaded correctly and are a different shade. Alt tabbing doesn’t work, trying to close the game or kill the task on my second monitor doesn’t even work. I have to reset my PC.

I’m on Windows 10 Home 64bit. I’m running two Radeon 7970’s in Crossfire with 16GB of RAM and a 3770k CPU.

Hello.
Have you tried to rollback your graphic card driver.
My latest driver (i have an nVidia) update made GW2 unplayable,freeze + black flickering and when it was working had a ….some kind of lag..
All i had to do was to rollback the driver and now i can play the game.
I hope this helps you.

This has happened across 3 or so drivers on Windows 10 64bit.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

I might have found another temporary work around. It seems that alt-tabbing while the game is loading into the character select screen, waiting a few seconds and tabbing back in prevents the freeze.

I need to try it some more but it seems to work.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

Alt-tabbing as soon as the game starts loading (black screen) seems to do the trick. Must be something with the way crossfire is being activated on the character select screen.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

That’s definitely working. Although it sure would be nice to get some kind of official confirmation that this is being looked into…

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

I’ve also noticed that Vsync seems to only work sometimes, regardless of the settings in the game or my drivers.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: rajjy.4832

rajjy.4832

I’ve had this issue happen a few times, but I have an NVIDIA Card. However, I do have Windows 10 64-bit… Other than that, the game runs beautifully when I am able to log in. When it does happen, I cannot force close it and I’m forced to reboot the computer. Slightly annoying… May try rolling back driver or something.

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

I’ve had this issue happen a few times, but I have an NVIDIA Card. However, I do have Windows 10 64-bit… Other than that, the game runs beautifully when I am able to log in. When it does happen, I cannot force close it and I’m forced to reboot the computer. Slightly annoying… May try rolling back driver or something.

I’ve been on around 3 different drivers, and considering we have completely different graphics cards I’d be surprised if that works sadly. I thought this was a Crossfire issue, maybe it’s just a Windows 10 issue?

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

Installed the newest AMD 15.10 beta driver, issue persists.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”

Game freezing at character select screen.

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Posted by: Panthrax.7132

Panthrax.7132

I get this except my screen goes black, and that requires a reboot to fix. I’ve had this Radeon 6850 for about 3 years and it’s never happened in any other game before.

Win 7, single GPU, still using v14.5 drivers.

Game freezing at character select screen.

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Posted by: DavidGX.7240

DavidGX.7240

This issue seems to have been resolved since Heart of Thorns launched. The game no longer freezes on the character select screen.

“Those who go mad are merely thoughtful souls who failed to reach any conclusions.”