Gem shop purchase issue

Gem shop purchase issue

in Bugs: Game, Forum, Website

Posted by: Jigokuni.5397

Jigokuni.5397

Hi,
I bought 200 gems on the gem shop to get some fine transmutation stones and I never got them in the mail. It’s been two days now and I already submitted an in-game ticket with no response. It shows them in the recent purchase history and the gems were spent. Thanks in advance.

Gem shop purchase issue

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Hello Jigokuni.

Have you tried deleting some emails from your in-game inbox? Sometimes mails and items that you have purchased do not arrive to your accounts because you have 9-10 messages. Try to delete some of them till you are left with two or three and see if those gems arrive. If they do not so in the next few hours, then proceed to contact our Customer Support team.

Thanks.

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