Guild Wars 2

Hello My friend buyed me Zodiac heavy armor from black lion trading as gift and i didnt received it and he lost his gems. What should we do?

Is your in-game mail full?

No its not everything is empty :/

I don’t see why this should matter, but is your friend’s in-game mail full? And does the transaction show up on his Recent Purchases window? If it shows up, have him screenshot it and submit a ticket with support.

Ok ill chek with him becouse thats happend 2 days ago we wear writings tickets but noone answered

Since he bought it, only he should put in the ticket. And he should just put in one ticket. Each time you put in a new ticket, it pushes you back further, making it take longer to get to you. So, if he’s put in multiple tickets, tell him to cancel his tickets, and put in one new one about it.

Ok tnx for the informations.