Gem store, I lost gems but go no items

Gem store, I lost gems but go no items

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Posted by: Benjamin.3491

Benjamin.3491

I bought 3 packs of dye packs (600 gems) witch I have paied for.
I bought them and then i didnt got them

I now have 600 gems less for nothing

please comment when you see this and people who are experiancing the same problem can comment to!

Gem store, I lost gems but go no items

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Posted by: Aero.9364

Aero.9364

Yeah, I just bought the Digital Deluxe Edition and lost 2000 gems. Hopefully my ticket will be answered.

(edited by Aero.9364)

Gem store, I lost gems but go no items

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Posted by: Draygo.9473

Draygo.9473

Ben, they are going to ask this so ill put this here real quick.
Is your mailbox full? It has a max capacity of 10 mails, so delete any mails in it and wait a minute and see if the items get delivered.

Delarme
Apathy Inc [Ai]

Gem store, I lost gems but go no items

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Posted by: Benjamin.3491

Benjamin.3491

Nope its totally clean adn ive cheack BL outbox EVERYTHING, ive bought krytan amour before so I know how it works, 25 ago and still nothing

My mail works fine both from friends and NPC

Gem store, I lost gems but go no items

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Posted by: Draygo.9473

Draygo.9473

I hope they get you fixed up. They will either fix it, or refund the gem amount, so keep an eye on your gem total and see if it gets returned.

Delarme
Apathy Inc [Ai]

Gem store, I lost gems but go no items

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Posted by: YumeBaka.3428

YumeBaka.3428

I bought one of the costumes and didn’t receive it either. out 500 gems… Hope they answer the ticket soon.

Watermoon – level 80 Mesmer- [NoQQ]

Gem store, I lost gems but go no items

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Posted by: Benjamin.3491

Benjamin.3491

When a company makes you pay for a product that isint complete the compensate you either that just a full return. League of legens had HUGE problems with server, but they still gave out boosts, free IP and RP. WE whopre-paid got nothing but a 3 day head start of PROBLEMS. I REALLY appreciate the game but my game epxeriance are ruined day by day of bugs.

Compentation perhaps?Or just be lite any other MMO and makes us “live with it”… We shall see. But I do want my money/gems back.