Guild Wars 2

About a month back I sent in a ticket due to a run-in I had with the gem store.

Basically, what happened was:

1) I tried buying a Krytan Armor Skin package from the gem store. Didn’t receive a mail, didn’t get my gem balance reduced(yet).
2) So I tried to buy it again, didn’t receive a mail, didn’t get my gem balance reduced.
3) I had a bad feeling, so I relogged. Lo and behold, I lost 1000 gems, which led to me creating the ticket.
4) Ticket came back with a generic answer, telling me to reply back to support if I didn’t receive a refund. I didn’t receive one, so I sent in a reply. Got back an answer which stated in an arbitrary manner that I did receive a refund that never existed.
5) So I resigned myself that I was never going to get a refund, and bought another Krytan Armor Skin package when I thought the gem store was a bit more stabilized.

Flash forward 20+ days to today:

2 mails popped up while I was doing a storyline dungeon. Lo and behold, the 2 Krytan Armor Skin packages that went in limbo magically decided to come back, when I no longer had any use for them.

Thanks….I guess? For trolling me royally.

the support is terrible
i made a ticket about my 100% bug they closed it and im still not 100% complete hah

So I am not going to get an explanation as to how this screw-up happened?

Bump until I get a reply from a dev. Screw ups directly involving a feature where real money is used is unacceptable.