Gemstore Won't Load

Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: Vegeta.8021

Vegeta.8021

It’s just blank, and now I can’t get my free Season 1 box…

I hope someone at support can mail this to me to make up for this bs..

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Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Have you tried clearing your GW2 cache? Instructions found in the Knowledge Base accessed via the ‘Support’ link above/below and ‘Search – Troubleshoot Trading Post’.

Good luck.

Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: Firebaall.5127

Firebaall.5127

Is there any chance that’s an alt account with less than 72 hours on it?

Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: Vegeta.8021

Vegeta.8021

Is there any chance that’s an alt account with less than 72 hours on it?

It’s an alt account, but well over the 72 hours..

Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: Vegeta.8021

Vegeta.8021

Have you tried clearing your GW2 cache? Instructions found in the Knowledge Base accessed via the ‘Support’ link above/below and ‘Search – Troubleshoot Trading Post’.

Good luck.

I seen that, but I thought it was only related to Trading Post, not Gemstore. Trading Post is loading fine, while the Gemstore was not.

Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: bubby.9342

bubby.9342

Same problem for me too both bltc and tp won’t load its just blank as the above pic shared by Vegeta
Is there a fix for this?

Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

They both use the browser, which clearing the cache may help.

If you continue to have issue, you can contact the Tech CS Team via the ‘Support’ link above/below.

Good luck.

Gemstore Won't Load

in Bugs: Game, Forum, Website

Posted by: Healix.5819

Healix.5819

With the game closed, open the %temp% folder and delete all folders beginning with gw2cache.

Open a command prompt (cmd.exe) and enter the following command:

ipconfig /flushdns

If it still fails, try using Google’s DNS.

It’s an alt account, but well over the 72 hours..

If you have other accounts that can load the page, clearing the cache should be enough.