Getting dc'd, shutdown on wp or map change

Getting dc'd, shutdown on wp or map change

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Posted by: Graf.1945

Graf.1945

I’ve been getting complete dc and shutdown of my computer when changing bl’s or using a way point in wvw. I’m unable to find a problem on my end and other players have reported similar problems. This all started with the new Bloodstone Fen dlc. As a player who is a wvw commander, the constant disconnect and shutdown of my computer makes game play nearly impossible. Over the last couple of weeks the situation has made it such that I am unwilling to command due to the issues described. This is the first time I’ve made a complaint regarding the game in the over 4 years I’ve played since launch.

Please find a fix for this disturbing issue which is destroying the fun of the game.
Graf.

Getting dc'd, shutdown on wp or map change

in Bugs: Game, Forum, Website

Posted by: herselftheelf.4523

herselftheelf.4523

I get that too. I do see that coherentUI_hosts.exe tends to run twice when I do wp and if I attempt to close it, it shuts down the game. Is this supposed to run twice?

Drew A Blanc

Getting dc'd, shutdown on wp or map change

in Bugs: Game, Forum, Website

Posted by: shadow.6174

shadow.6174

By ‘shutdown’ you mean your computer completely turns off (leds and stuff turns off)? Cases like that are mostly related to graphic card issues, such as overheating etc. Do you get any prompt asking you to send a crash report? Do your system turns off all suddenly (like poof, screen black and comp turns off) or apps starts closing down and system shuts down as if you pressed the power key (log off then goodbye)?

Crashing only could be an issue with the game yes and if it’s the case it would be wide spread (everyone or the majority would be reporting it). However, shutdowns and the like are mostly related to your hardware or system then a further troubleshoot and investigation about your system may be needed.

If you need a quick assistance I’d advice you to send a ticket to Customer Support, they can help you to troubleshoot issues like these.