Guild Wars 2

Not sure if this has been posted anywhere yet, but I have found this bug when sending gifts via the gem store: The recipient won’t find out who the gift came from (See attached.)

I submitted a support ticket to simply find out who sent me a gift earlier today, but the response was “we can’t disclose that information.”

If you care to send gifts via gem store, you will likely have to send a separate mail informing your friend that you sent them a particular gift.

It makes sense about Support not wanting to disclose it, however, if the mail template contains “A gift from” and no name next to it then it’s surely a bug indeed. If it was supposed to not reveal the sender then no use to have “A gift from” in it.

I’m not sure about the ‘no use to have a gift from’. This delineates a ‘gift’ from a regular purchase, replacement (or a mistake) from the BLTC.

Whenever I’ve sent gift, no name was shown. I don’t think it’s a bug; you can send a message along with the gift, so you can say who it is from there, I believe.

Inculpatus cedo.9234:

I’m not sure about the ‘no use to have a gift from’. This delineates a ‘gift’ from a regular purchase, replacement (or a mistake) from the BLTC.

Whenever I’ve sent gift, no name was shown. I don’t think it’s a bug; you can send a message along with the gift, so you can say who it is from there, I believe.

Let me rephrase what I meant. I was saying that if the initial purpose of the gifting system was not disclosure sender’s name then putting “A gift from” would sound weird. Something like “you have received a gift.” would fit better in such situation. But by having “A gift from” it sounds like something is incomplete there, grammatically speaking, “from” in this case requires a direct object (if you get something, you get it from someone or something), then that was why I said it sounded like a bug, it just didn’t fit well there and sounded incomplete.

Edit: oh, just after looking at the pic again I noticed something… unless that the BLC icon means something in the text then it would be like “A gift from Black Lion Trading Company” (but BLCT represented as an icon) O.o lol

Yes…a gift from the BLTC.

shadow.6174:

It makes sense about Support not wanting to disclose it, however, if the mail template contains “A gift from” and no name next to it then it’s surely a bug indeed. If it was supposed to not reveal the sender then no use to have “A gift from” in it.

Exactly why it sounded so confusing to me.

Inculpatus cedo.9234:

I’m not sure about the ‘no use to have a gift from’. This delineates a ‘gift’ from a regular purchase, replacement (or a mistake) from the BLTC.

Whenever I’ve sent gift, no name was shown. I don’t think it’s a bug; you can send a message along with the gift, so you can say who it is from there, I believe.

Doesn’t it seem redundant to have a line saying I got “A gift from BLTC” and that it was a “Delivery from the BLTC?”

Anyway, Support has recently informed me that it isn’t a bug.

Sorry for any confusion, but this is not a bug. It is simply a gift If they wanted you to know who it was, there is a spot for them to leave you a personalized message so I guess you have a secret admirer :P

In the end I couldn’t get the name of the gift sender so I was only left with the option of leaving them a suggestion to have the Gem Store UI inform gift givers that their gift will be sent anonymously by default.

No, not redundant. As stated previously, there is a difference between a ‘delivery’ and a ‘gift’.

Deliveries can be something a player bought, or a replacement, etc.

A gift is just that…something special another player sends you.

Well, even worse then. I can see the reason for leaving the sender name optional and up to them to put it in the message, but it’s still weird to see “A gift from” followed by an icon instead using a complete phrase as any other message would.

So, let me leave a suggestion from improvement, since it’s working as intended: The spelling should be like “You received a gift.” (Yes, dot at end and no icon at all). Period. That icon isn’t obvious at first glance and unexpected. Nothing else would need to change, if the sender would want to reveal themselves they could do so in the message. Simply that, clear for the receiver and anonymity still allowed.

Actually, that line is supposed to show sender’s name, so use it this way, simply “Black Lion Trading Company” and then the subject uses like “Someone sent you a gift from Black Lion Trading Company.” or what fits better.

P.S.: Was icon used instead due space? Well, “Black Lion Trading Company” fits very well in that space :P

To keep things as they are, there should be a note at least in the UI stating that the gift would be sent anonymously by default.

As it stands, it’s like saying, “An email application doesn’t have to say who the message sender is. The sender can put their name in the message body.” Imagine if this applies to text messages…

With regards to character name constraints, I’m sure a toon’s name would fit up there, as well as anyone’s account name.