Gold "disappears" from account
If you were to receive an Account Restoration (which is only provided when there is a third-party compromise, and at no other time), you would, indeed, lose any progress made between the time of the Restoration, and the time the account was rolled back to.
You will need work with the CS Team on this issue. (Make sure the integrity of the email account associated with your game account is secure.) Good luck.
Armeni: there’s no mechanism that I know about that would remove gold from your wallet.
It seems to me that you have covered nearly all the other likely avenues for gold to go missing, all the likely clues that someone might have compromised your account, and all the things to check to make sure nothing else is missing. That being the case, I agree with my esteemed colleague, Inculpatus: work with CS and see if they can identify what might have happened.
In the meantime, I don’t see you mentioning two other possibilities (unlikely, but worth checking):
- The TP: see if there are any recent transactions or buy offers.
- Personal guild bank: is it possible you moved gold into one of those?
Good luck finding out what happened. And please let us know when you do. I hope it’s something that you’ll be embarrassed to admit, if only because that would mean you found the gold and all is well (instead of any of the uglier possibilities).
Bumping.
A friend is having a very similar issue.
He has the same security procedures and somehow lost a large sum of gold from his account and yet no items of value were even touched
Please let us know of any updates to the case!
Good luck with your account!
“Revenant is actual proof that devs read the necromancer forum” – Pelopidas.2140
Armeni: there’s no mechanism that I know about that would remove gold from your wallet.
It seems to me that you have covered nearly all the other likely avenues for gold to go missing, all the likely clues that someone might have compromised your account, and all the things to check to make sure nothing else is missing. That being the case, I agree with my esteemed colleague, Inculpatus: work with CS and see if they can identify what might have happened.
In the meantime, I don’t see you mentioning two other possibilities (unlikely, but worth checking):
- The TP: see if there are any recent transactions or buy offers.
- Personal guild bank: is it possible you moved gold into one of those?
Good luck finding out what happened. And please let us know when you do. I hope it’s something that you’ll be embarrassed to admit, if only because that would mean you found the gold and all is well (instead of any of the uglier possibilities).
I checked my TP transactions and guild bank history, but all looked normal and there were no additions of gold to any of the guilds I am in. I haven’t heard back from customer service, but that’s probably due to the long weekend. I’m hoping they can provide some clarity on a potential bug or tell me if any mail was sent from my account to another.
Thanks for the update. Fingers crossed…